Job description
This is a remote position.
The Implementation Director (Practice Director) role manages a team of consultants to service a portfolio of clients implementing HCM software. In collaboration with project managers, system consultants, client relationship managers, and other stakeholders, the Practice Director will drive service delivery while managing client relationships, team performance, as well as project health and profitability.
This is a remote position.
Align HCM is a proud partner of UKG (Ultimate Kronos Group) and share their commitment to inspiring businesses and the people who run them. Our employees are expert human capital management consultants and an extraordinary group of talented, energetic, and innovative people. Align HCM is Great Place to Work certified, has a 4.95/5 client satisfaction rating, and has received multiple awards from UKG.
Primary duties and responsibilities include:
Portfolio Management
- Manage a project portfolio of clients, ensuring quality, on-time and on-budget implementations
- Partner with project managers to resolve issues and achieve project objectives
- Execute day-to-day administrative tasks related to project and practice KPI reporting
Client Management
- Manage executive-level customer relationships and provide team oversight
- Actively engage as project sponsor, including participation in steering committee meetings, executive touch points and other key governance activities
- Serve as an engagement escalation contact for clients
Team Management
- Manage and coach team members to achieve high performance
- Optimize resources and staffing for efficiency, maximizing productivity and utilization
- Collaborate with other managers to support consistency, resource sharing and optimization to achieve established key performance metrics
- Conduct regular project reviews with project managers and lead consultants to ensure client satisfaction and overall project health
- Collaborate with HR and management team on performance management planning, feedback and plan execution
Benefits
- Paid medical, dental, and vision plan
- 401K/RRSP match program
- Unlimited paid time off
- Paid training
- Quarterly profit-sharing bonus
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