Information Technology Assistant
Job description
Excellent verbal and written communication skills, organizational and interpersonal skills, professional appearance and demeanor, and the ability to prioritize assignments are required. The candidate must have the ability to work with a diverse population and show a history of working as a team and independently.
Job Duties include but not limited to:
- Act as the first line of support for end users by taking incoming phone calls and emails.
- Areas of support include: Active Directory Maintenance, Software, Network, PC Hardware.
- Document, track, and monitor customer problems to ensure timely resolution.
- Research documentation resources for providing approved support methods.
- Deployment of end-user computing devices, which may include imaging workstations and end-user configuration.
- Assist with maintaining an accurate Service Desk knowledge base.
- Assist co-workers and contract vendors at multiple locations with difficult to resolve problems.
Skills/Qualifications:
- Advanced knowledge of Microsoft Windows 10.
- Advanced knowledge of MS Office applications.
- Advanced knowledge of computer hardware.
- Familiarity with network and troubleshooting.
- Familiarity with VPN.
Education / Experience:
- Associates Degree in Information Technology (Preferred)
- 1+ years of experience in Information Technology Support (Preferred)
The salary for this position is $30,000-$34,000 annually with excellent fringe benefits including medical, dental, prescription and vision coverage; paid holiday, personal and sick leave. This position is also covered under the Virginia Retirement System.
EOE
Employees of Southwest Virginia Regional Jail Authority and external applicants for employment shall be afforded equal opportunity in all aspects of the employment relationship without regard to race, color, religion, political affiliation, national origin, disability, marital status, gender, or age. As a means of accommodation to persons with specific disabilities that prevent them from completing this application, confidential assistance in filling out this application may be obtained by contacting the Human Resources Office.
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