Be part of the Saint Therese difference! We have a career opportunity for an experienced Information Technology Specialist to serve seniors with compassionate, supportive care at one of Minnesota's leading nonprofit senior housing and service providers.

The Saint Therese Difference

For over 50 years, the Saint Therese philosophy of care has been guided by the spirit of hospitality and our commitment to deliver the very best in person-centered care. This philosophy extends to our employees, our most important asset. With excellent benefits, ongoing education and career opportunities, Saint Therese is an exceptional place to work and grow.

Benefits

• Opportunities for advancement -Grow a life-long career with Saint Therese
• Comprehensive benefits for staff scheduled 60+ hours/pay period
• Generous paid time off plan
• Retirement plan with employer match
• Scholarships & Tuition Reimbursement
  • Renewable $4000 nursing education scholarships available
  • Up to $1000 annual reimbursement toward education and training related to the Long-Term Care field

Location Information

We have five senior communities in New Hope, Brooklyn Park, Shoreview, Robbinsdale and Woodbury that are rich with thoughtful amenities and support. Our compassionate services also reach seniors living in the broader Twin Cities area through home care, outpatient therapies and wellness programs.

Saint Therese. Making every day extraordinary.

Responsibilities

The Information Technology Specialist will address productivity-impacting issues/incidents and resolve the issue as quickly as possible or assess the issue, and its impact, to ensure it is routed to the proper Saint Therese employees for review and resolution. The Information Technology Specialist will also be responsible for the overall maintenance of desktops, servers, telephony, data backup processes, and other network lifecycle activities. The position may also be called upon to participate in technology projects

Education: Associates or bachelor’s degree in Computer Science or Information Technology related field of study

Experience: Two (2) or more years of experience on an IT Help Desk troubleshooting employee IT issue.

Special Knowledge, Skills and Abilities:

• PC troubleshooting supporting a large volume of employees.
  • Troubleshooting Local Area Networks
  • Training end users in Microsoft Office 365 and/or MS Office installation and troubleshooting
  • Using Help Desk ticket management software – Preferably ConnectWise Manage
  • Phone troubleshooting (digital/analogue)

• Demonstrated experience in:
• Training end users in Windows 10 and/or Windows 10 installation and troubleshooting.
• Using Active Directory creating User Accounts, User Account Templates, Security Groups, Organizational Units, working with and understanding the role of AD Object Attributes, etc.
• Working in NTFS: applying permissions across multiple levels of a directory structure
• Demonstrated ability to troubleshoot and solve IT issues quickly
• Demonstrated exceptional Customer Service experience
• Previous experience with IP Phone systems “Mitel”. (not required, preferred)

Saint Therese complies with the CMS mandate by requiring our team members be vaccinated against COVID-19. We’re protecting those most vulnerable from the devastating outcomes of this virus. Successful candidates will be required to show proof of being fully vaccinated against COVID-19 when starting employment or have an approved medical or religious exemption.

Equal Opportunity Employer: Minorities, Women, Protected Veterans, Disabled.

Education

• Bachelors or better in Computer Science

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)