Under general supervision, the Informing Specialist informs families via phone and letter about the full range of health and dental services available under Title V and Medicaid and assists in making connections, internally and externally, to provide children, adolescents, and their families with access to healthcare. This is a grant-funded position and requires evening and weekend work as outlined in annual program contract.

Job Responsibilities

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Contacts clients/families in collaborative service area to provide information about Iowa Medicaid benefits according to program requirements. Interviews participant/family regarding status on program components (medical/dental home, immunizations, developmental delays, social needs, etc.).
• Maintains documents and files; updates database information to document program activities according to program timelines.
• Coordinates care and facilitates access to community resources for clients/families based upon needs identified by them during the Informing process.
• Schedules and completes Medicaid Presumptive Eligibility applications to determine eligibility for immediate, temporary Medicaid insurance coverage.
• Establishes and maintains healthcare provider and community resource lists for all counties in the service area.
• Tailors informing and care coordination to address client choice, preference, and special needs such as language barriers, low literacy levels, and hearing or sight impairment.
• Engages qualified interpreters to communicate with clients in their primary language.
• Takes part in review and update of program procedures, phone scripts, and forms.
• Engages in ongoing quality assurance and quality improvement activities related to informing.
• Participates in department efforts related to reaccreditation, performance management, quality improvement, health equity, and workforce development.
• Attends and participates in internal and external meetings.
• Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.
• Performs related duties as assigned.

Standards for Initial Consideration

Education, Training, and Experience Guidelines:
High school diploma or equivalent and two (2) years of customer service experience with a strong focus on client/customer engagement over the phone or related experience.

Knowledge of:

• Applicable local, State, and Federal laws, codes, regulations, and ordinances.
• Records maintenance and retention policies, procedures, and practices.
• Community health resources and services.
• Medicaid program, including components of Iowa?s Periodicity schedule.
• CDC and ACIP Childhood Immunization Schedules for birth through 18 years of age.
• Child and adolescent growth and development.

Skill in:

• Interacting tactfully and professionally with County staff, outside agencies, and the public.
• Reading and interpreting protocols and standard operating procedures.
• Establishing and maintaining cooperative working relationships.
• Relating to clients and encouraging involvement in preventative health care and assessing client needs and barriers.
• Maintaining accurate records and documentation.
• Working efficiently both independently and as part of a team.
• Typing and entering data with speed and accuracy.
• Maintaining confidential information.
• Operating a computer including standard software and some specialized software.
• Establishing and maintaining cooperative working relationships.
• Communicating effectively, both verbally and in writing, including sharing complex information using plain, non-technical language with clients.

Supplemental Information

LICENSE AND CERTIFICATION REQUIREMENTS

None.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment

Benefits

The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.

• Scott County Employment Benefits