The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – Pride – Integrity – Responsibility – Innovation – Teamwork).

This position supports the goals of the Public Works and Utilities Department, which maintains and enhances the safety and well-being of the community by providing exceptional water and wastewater service and maintaining the city’s extensive network of street infrastructure. The department continuously strives to meet the needs of the community by constantly focusing on customer service, efficient and effective utilization of resources, safety, innovation, and teamwork.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific – Every employee in this position must be able to:

• Demonstrate and explain the standard practices, methods and tools utilized to support the department’s asset management, document management and geographical information systems
• Demonstrate a high level of project management skills for initiation, planning, execution and closure of a project as it relates to the ongoing program requirements
• Manage, direct and supervise highly technical personnel in order to maintain the department's computerized management systems
• Manage, direct and supervise field personnel in order to support mobile applications for field operations with the water, wastewater, reclaimed and streets assets
• Demonstrate a high level of proficiency in the operation of computer programs including but not limited to Cityworks, ArcGIS, Outlook, Excel and Word
• Demonstrate expertise with Asset Management and Document Management systems
• Demonstrate an understanding and the use of mobile computing and data collection using GPS (Global Positioning System)
• Demonstrate skill in the use and care of technical tools and equipment utilized within a mobile workforce, including Apple iPads, Microsoft Surface, Sedaru and the Trimble R1
• Communicate clearly, plan, organize and effectively supervise a group of highly technical professionals in a manner conducive to full performance and high morale in rapidly changing situations under normal, stressful and/or emergency situations
• Build positive relationships and rapport with other team members both within the work group, the division, the department and across all departments
• Understand and follow written and oral instructions
• Ability to assess workload and determine appropriate course of action, establish and maintain control over situations as they develop, and to make pro-active, informed decisions concerning routine operational functions
• Assist in the development of an Asset Management Program for the department and manage the various program components that are needed to support the department
• Ability to troubleshoot and resolve data and software issues with the asset management platform
• Ability to perform mid- to upper-level data analysis and assess the impacts of the data and information management
• Possess a valid driver's license, provide proof of a safe driving record, and maintain a safe driving record for continued employment
• Maintain regular and punctual attendance

Leadership/Supervisory – Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership, vision and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
• Demonstrate collaboration and conflict resolution skills with other departments and employees
• Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
• Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
• Effectively supervise, mentor, and motivate in a team environment

Essential Job Functions, Duties, Responsibilities, and Tasks

1. Administers the operation of Asset Management program, including development of program goals, policies, and procedures; deployment of Cityworks solutions within the department including the following:

• Collaborates with supervisors and front-line employees on the development and refinement of preventative maintenance work flows utilized within the department
• Project management responsibilities for the implementation and ongoing maintenance of the asset management system and mobile applications
• Works closely within the division to develop the standard operating procedures for the addition of new data, workflow processes, and applications that meets the quality of current data before inclusion into the GIS or Asset Management system
• Continual improvement of the GIS data and asset inventory, along with compliance to the City’s records retention policy
• Assists in the research, bidding and procurement process for asset management, integrations with the Cityworks platform and mobile solutions

2. Administers the operation of GIS programs, including continued development of program goals, policies, and procedures; deployment of Geographic Information solutions within the department including the following:

• Collaborates with PWU Staff to refine of ArcGIS applications and associated equipment utilized within the department
• Develops and maintains ArcGIS solutions for Public Works & Utilities, including database updates, mobile application implementation and related projects
• Evaluates new technology and equipment for GIS and data collection

3. Administers the utility locating program in accordance with state requirements for underground infrastructure locating and damage prevention, including:

• Participates in Development Review meetings to determine areas of new construction and maintain documentation for as-builts
• Coordinates the inputting of construction drawings and plans to improve utility locates
• Coordinates utility contractor for locates and deploys mobile solutions to assist in ticket submission
• Evaluates equipment and training opportunities for utility locator

4. Provides direction, instruction, and supervision for the IAM workgroup, including:

• Pro-actively observing performance of, and assisting with problem resolution and coordinating of activities
• Participating in recruitment and selection of personnel
• Developing, providing, and overseeing training of new employees
• Evaluating performance of employees at annual appraisal
• Reviewing and approving reports submitted by personnel
• Responsible for scheduling staff and approval of leave requests and timesheets
• Coordinates work assignments and evaluates the performance of the division’s management systems, including the Asset Management system and Document Management and Records Management systems, and makes recommendations to enhance efficiencies and systems integration
• Researches, analyzes, and evaluates GIS program data
• Researches, analyzes, and evaluates asset inventory data
• Has working knowledge of the Department or Office functions and knowledge of databases and software used for those functions
• Oversees the utility locate program for utility operations, including supervision of employees and contract oversight

5. Responsible to effectively communicate both verbally and in writing while providing appropriate public service and interaction, including:

• Effectively communicate with Wastewater Superintendent, Water Superintendent, Water Plant Superintendent, Wastewater Plant Superintendent, and Utilities Operations Manager of activities planned and completed
• Participating in City programs, task forces, peer groups and professional organizations
• Demonstrating effective oral and written communication skills with the public and other members of the organization
• Preparing and submitting effective written reports, memos, activity logs, etc. to all levels of the organization
• Developing dashboards or other visualization to simplify database user experience
• Maintaining appropriate courtesy while with the public and other members of the organization
• Mediating disputes
• Presenting a professional appearance and demeanor
• Ability to draft and implement policies and procedures
• Ability to research, develop and lead formal and informal presentations and discussions with diverse groups
• Responsible for the review and submission of the summary reports on damaged utilities
• Attends and/or conducts a variety of meetings such as staff meetings, trainings and coordination between departments and IT

Other Duties and Responsibilities

1. Ensures internal and external customer satisfaction through constant follow up, expedited service and daily communication

2. Oversees the preparation and modification of technical documentation for system software applications

3. Remains current on emerging technologies that relate to associated applications, systems and hardware

4. Develops and maintains knowledge of water treatment plant, water distribution, wastewater collections, wastewater treatment plant, reclaimed treatment plant and distribution, and street systems, maintenance and rehabilitation

Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion.

Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required:

• Bachelor's degree from and accredited college or university in business administration, urban planning, geographic information systems, civil or mechanical engineering, computer sciences or related field, AND
• Four (4) years of Asset Management or equivalent work experience, including at least two years with supervisory experience or project management responsibilities in a comparable industry, utility, or public works operations environment
• Must have or have ability to obtain one of the following certifications or degrees within two (2) years of hire:
  • Institute of Asset Management (AMI) Diploma level certification
  • Project Management Institute (PMI) Project Management Professional (PMP certificate
  • Project Management Institute (PMI) Risk Management Professional (RMP) certificate
  • Master’s degree with an emphasis in infrastructure asset management

Preferred:

• Master's Degree in GIS or related field or GIS Professional certification obtained through Urban and Regional Information Systems Association (URISA) preferred
• Asset Management or GIS Certification
• Three (3) years of Project Management experience
• Three (3) or more years of formal supervisory or lead worker experience
• Three (3) years of experience in the administration and maintenance of the following software systems: Cityworks, Laserfiche and ArcGIS
• Possess a thorough knowledge of spatial data concepts, cartographic principles, mapping techniques, and skills with database structures

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
• Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing and/or pulling of up to twenty-five (25) pounds with dollies and carts

WORKING CONDITIONS

This position involves mainly sedentary work and occasional trips to meetings and into the field. Requires the ability to lift a maximum of 20 pounds; occasional lifting and carrying of objects; some walking and standing; vision for reading and interpreting information; speech communication and hearing to maintain communications with contractors and employees.

Required Materials and Equipment

Windows GIS work station, HP Design Jet plotter, scanners, GPS devices, copy machines, personal computers and keyboards, telephones, fax machines and other standard office equipment.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Drug screen
• Physical
• Must be legally entitled to work in the United States