At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank has a rare opportunity as we are adding a Trainer to the team! Under minimal direction this individual will create customized digital training content for various internal teams while reviewing and updating training and end user documentation. We are seeking a strong communicator as this individual will collaborate on special team projects to create training content internal teams need and serve as a subject matter expert to various departments. The Technical Trainer will need to be able to work independently while also collaborating with others to make recommendations on improving department processes in support our various business partners. If you are someone who takes initiative and enjoys collaborating to support others by providing solutions and knowledge APPLY TODAY!

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days.

Responsibilities:

• Analyze training work order requests to interpret training needs
• Collaborate with project managers, implementation, relationship managers, and internal teams to create individualized training programs
• Log and track training sessions and departmental metrics
• Gather and create monthly departmental statistical reports and checklists
• Review and update training scripts with system changes, features and new functionality
• Continually learn and keep up to date with new software features and functionality

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Four or more years of related experience

Preferred Skills/Experience

• Ability to manage multiple tasks/projects and deadlines simultaneously
• Strong relationship management, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proficient computer navigation skills using a variety of software including Microsoft Office
• Three to five years of experience in training, project management, operations, or similar field
• Experience within the financial services industry

"INDAM"

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.