Job description

Insurance Agency Commerical Account Manager

THE ACOSTA AGENCY | Farmers Insurance

We are hiring an Insurance Agency Commercial Account Manager who is detail-oriented, friendly, loves helping people and thrives on being a crucial part of a growth-minded agency.

We have two office locations (Pearland and Kingwood).

Insurance Agency Commercial Account Managers will

communicate with internal and external customers about basic underwriting guidelines,

policies, and marketing initiatives to service customer accounts. Additionally,

Customer Service Representatives will analyze, clarify, and resolve policy and

account-related questions.

CORE JOB DUTIES:

· MUST HAVE: P&C license in Texas

· MUST HAVE: 2+ years of commerical insurance account managment experience

· Determine customer requirements and expectations and help the customer identify specific products and solutions in a timely fashion

· Cross-sell new business policies

· Document customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken

· Client/Claims Liaison

· Refer unresolved customer grievances or complex customer interactions to senior team member

· Implement/adhere to Agency guidelines

· General customer service duties as assigned

· Performs other duties as assigned

CORE COMPETENCIES

· Business Results: Able to meet individual performance metrics and goals

· Multi-tasking: Able to successfully juggle multiple priorities at any given time

· Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions

· Communication: Possess outstanding written and verbal communication skills

· Job knowledge: Understand insurance products offered, billing, underwriting, and processing guidelines

· Teamwork: Accept feedback when offered and work well with others

· Problem solving: Able to research and identify timely solutions to customer-related problems

PREFERRED SKILLS AND ABILITIES

Ideal candidate will have intermediate to advanced PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, high energy, and strong verbal and written communication skills.

We are a Farmers agency with the ability to write through other carriers. We help people understand insurance so they can make smart decisions on how best to protect their family and its assets. 16 YEARS serving the Greater Houston Area with two offices (Pearland, Kingwood) Preferred partner for many area lenders and realtors and Dave Ramsey Show Endorsed Insurance Partner since 2009.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work Location: In person

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