Job description

Part-time position: Care Coordinator

***People of Color and LBGTQ+ individuals are encouraged to apply

New Connections Counseling Center is a dynamic group of socially conscious therapists who provide high quality therapy for adults and adolescents in a comfortable atmosphere. Conveniently located in the vibrant Hampden neighborhood of Baltimore.

We are currently hiring for the position of Care Coordinator. The person in this position primarily focuses on guiding prospective clients through our intake process and helping individuals navigate the logistics of therapy services. We know it is often scary for people to reach out for psychological help and prioritize helping prospective clients feel cared for and supported in the process. In addition to the client-facing administrative work, the Care Coordinator manages multiple aspects of our practice and helps keep all of us organized.

This is a part-time position (20 hours per week) with a minimum of 3 hours per day Monday through Friday.

Monday-Friday during business hours (ideally 9am-12 some days and 12-3pm other days). This is primarily a remote position, requiring only 3 hours per week in the office for meetings and office tasks.

Candidate must be warm and engaging, socially skilled, well organized, motivated, collaborative, and enhance the core values of the practice. This is an excellent opportunity for someone looking for remote work and flexible hours.

Core duties and responsibilities include the following:

● Answer phone calls and emails from prospective and existing clients
● Update database to track client calls/emails
● Schedule intake appointments and provide intake documentation to new clients
● Obtain necessary insurance documentation from clients
● Track key performance indicators
● Manage payment and billing for the practice
● Submit claims and communicate with insurance companies as needed
● Send clients superbills, receipts and other requested documents
● Miscellaneous office tasks, such as scanning, filing, shredding & ordering supplies

The ideal candidate will:

● Be independent and reliable self starter who can take initiative and problem solve
● Possess excellent interpersonal skills; able to get along well with a diverse group of people, co-workers and team members.
● Be warm, engaging and welcoming to clients while maintaining professionalism
● Have a high level of English verbal communication skills
● Be able to write clearly and concisely
● Be organized and detail-oriented
● Have experience with medical billing

● Possess sound judgment capabilities
● Be able to flexibly prioritize work according to level of importance
● Be proficient with Microsoft, Excel, Google Workspace and able to operate basic office equipment
● Ideal candidate will have been a former psychology major in college and/or someone who understands the therapy world and health care system.

We place a high value on staff and have a professional workplace culture of collaboration, mutual respect, open communication, and a structure that encourages work/life balance. The practice has five core values:

1. Community

2. Diversity

3. Self-care

4. Working toward social justice

5. Ongoing personal and professional education

If you are interested in this position, please submit your resume and cover letter to

Cathy Sullivan-Windt Ph.D. at Cathy@newconnectionscounselingcenter.com

Please note that only those selected for an interview will be contacted.

New Connections Counseling Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements,

New Connections Counseling Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Cell phone reimbursement
• Paid orientation
• Paid time off
• Paid training
• Work from home

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Baltimore, MD 21211: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Required)
• Medical Billing: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: Hybrid remote in Baltimore, MD 21211

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