Description

The International Travel Coordinator is the primary point of contact for Burns & McDonnell International business travelers and provides active travel consultation.

• Assist travelers with complex international travel reservations within the company's travel booking software.
• Ensure travel bookings are complete/accurate/timely and
• company travel policies are met.
• Coordinate and create itineraries for travelers including all reservation and confirmation information.
• Handle last-minute travel plan changes and resolves travel problems for travelers.
• Communicate courteously and professionally by phone and in person using good communication skills.
• Follow-up on complaints from travelers, resolving most complaints, alerting supervisor as needed.
• Explain and maintain policy to travelers asking for travel
• arrangements outside policy. Continuously communicate
• policies and procedures to travelers.
• Coordinate refund and void paperwork preparations
• All other duties as assigned

Qualifications

• Bachelor’s degree preferred or applicable experience.
• Minimum 2 years experience in travel industry (5 years of experience in travel industry preferred).
• Experience in various reservation software required.
• Intermediate skills using Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat.
• Self-starter, proficient in time management to handle deadline pressure and multiple assignments simultaneously.
• Excellent attention to detail and organizational skills.
• Strong interpersonal skills and ability to work collaboratively in a team environment.
• Highly organized with high-level attention to detail.
• Ability to multi-task and work in a fast-paced environment
• Ability to communicate effectively verbally and written at all levels.

EEO/Minorities/Females/Disabled/Veterans

Job Administrative/Office Support

Primary Location US-MO-Kansas City

Other Locations US-MO-Saint Louis, US-AZ-Phoenix, US-TX-Fort Worth, US-DC-Washington, US-TX-Houston, US-FL-Orlando, US-GA-Atlanta, US-MA-Newton, US-MN-Minneapolis/St Paul, US-TX-Dallas, US-IL-Chicago

Schedule: Full-time

Travel: No

Req ID: 224885

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