Job description
Job Description
At Thermo Fisher Scientific Inc. (NYSE: TMO) we are world leader in serving science, with an annual revenue of approximately $40 billion! Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving worldly analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we as a diverse company are here to support them. More than 100,000 colleagues deliver an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Location/Division Specific Information
Unity(tm) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations
.
This position is in Foster City, CA.
How will you make an impact?
This position is passionate about service delivery excellence for UnityTM Lab Services! Specific activities relative to the job function include using our Inventory Manager (IM) system for order entry, order management, stockroom scanning, receipt of replenishment material, and stockroom maintenance. Engaging with the customer daily to provide updates on deliveries, potential shortages, expedited shipments and possible new stockroom requests. Producing and updating reports through IM and Excel, to illustrate shortages, back orders and expedite requests.
Responsibilities:
- Stockroom management, scanning, dispensing of product, and coordination of affiliated stockroom activities.
- Perform on-site program replenishments and disbursements.
- Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, expediting, and other functions according to customer requirements.
- Provide customer service updates via verbal communication, email and the use of white boards in our stockrooms.
- Act as the initial point of contact for on items such as, new material requests, stock-outs or issues involving product quality.
- Frequent communication with customer, supervisor and site sales representative.
- Promote a safe work environment through various safety initiatives within functional area and completion of assigned training.
- Participate in individual or group projects that can include, cost savings analysis, learning groups, writing, job training methods, and leading team meetings.
- Report internal/external metrics to Site Supervisor/Manager
- Maintain safety awareness, by maintaining and or authoring work instructions, assisting with Job Hazard Assessments, and performing PPE assessments
- Provide technical expertise and training to other ULS staff
- Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Leadership regarding daily duties.
- Independently makes decisions and applies available resources to meet customer requirements.
- Analyzes/maintains/reconciles various reports to ensure internal and external requirements are met.
- Demonstrates proficiency at collecting, communicating and explaining job or site specific performance metrics
- Communicates any customer issues or potential problems
- Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team
- Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
- Works optimally with a diverse cross-functional team
- Embraces Practical Process Improvement (PPI) methodologies
- Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
- Positively represent Thermo Fisher Scientific at all times throughout customer locations.
- Attend required training sessions.
- Participate in projects and perform additional tasks as assigned.
- Reads and understands GMP SOP’s and completes training when required.
- No experience requried
- Must be detailed, a problem-solver, and provide quick resolution
- Must possess time management, organization, and decision-making skills
- High level written, verbal, and presentation skills
- Possess excellent interpersonal skills to harmonize with customers and various levels of the customer’s organizations
- Proactive in your approach to problem solving and can operate independently in resolving a variety of routine and non-routine issues
- Experience with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
- Experience in laboratory setting or services preferred
- Must possess the operating skills to use hand-held scanners and learn to enter data in various systems
- Displays a high level of confidentiality for both customers and Thermo Fisher
- Must maintain Thermo Fisher Scientifics’ Four-I Values
Compensation and Benefits
The hourly pay range estimated for this position based in California is $21.44-$25.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.