Job Description

1.0 DUTIES AND RESPONSIBILITIES

The ISO Quality Manager is responsible for supporting the Quality Assurance Department with all

ISO 9001 related quality assurance functions within Gaylord Chemical Company, LLC. This role

provides oversight of the requirements for the ISO 9001 Quality Management System (QMS) for

Gaylord’s business model.

The ISO Quality Manager will ensure the ISO 9001 QMS demonstrates its ability to consistently

provide products and services that meet customer and statutory & regulatory requirements. The

ISO Quality Manager will ensure that Gaylord will enhance customer satisfaction through the

effective application of the system, including processes for improvement of the system & the

assurance of conformity to customer and statutory & regulatory requirements. The ISO Quality

Manager will actively interact with all departments within Gaylord and may interact with

regulatory agencies, customers, consultants and vendors as related to the ISO 9001 QMS needs.

1.1 Responsibilities to support ISO 9001 QMS.

The ISO Quality Manager will work to establish procedures and quality standards and to

monitor these against agreed targets. The ISO Quality Manager must have experience in a

manufacturing facility. In this role the ISO Quality Manager must lead the company’s quality

efforts such that it is prepared to adapt to changes. This position will provide support for

quality issues/concerns encountered on DMSO and maintain the corporate ISO program.

Specific responsibilities include documenting and retaining records for:

• Quality Policy; Scope of QMS; Management review
• Process Control through Procedures, Work Instructions, & Specifications
• Document control & revisions
• Training & competence
• Risks & Opportunities; Resources needed
• Change management; Non-Conformance; Release of product
• Calibration & maintenance and traceability; Monitoring & measurement of process
• Corrective action; Process improvements
• Customer satisfaction & support; Post-delivery activity
• Customer communication of product requirement
• Internal audit; External/Customer audit(s); Supplier Quality management
• Product identification & traceability; Retains/Preservation

ISO QUALITY MANAGER
Job Description

1.2 Additional responsibilities to support Quality Assurance for ISO 9001 QMS.

• Maintain open and clear communication with QA Manager regarding revisions, updates,

Procipient regulatory requirements.

• Completion of customer document requests associated with the ISO 9001 QMS.
• Facilitate ISO 9001 quality-related investigations.
• Lead investigations of customer complaints regarding quality.
• Schedule and lead audits for ISO 9001 QMS (internal, external, customer).

Other responsibilities as assigned.

2.0 REQUIREMENTS

2.1 Education

• B.S. degree in Chemistry or similar field.

2.2 Experience

• A minimum of 5 years of experience in an ISO 9001 regulated Quality position is

facility in an ISO 9001 environment.

2.3 Skills and Abilities

• Strong understanding of analytical chemistry methods and manufacturing practices.
• Excellent communication skills and proven ability to manage customer audits.
• Demonstrates attention to detail.
• Gathers and analyzes information skillfully.

3.0 PHYSICAL AND SAFETY REQUIREMENTS

• Squatting, sitting, bending, pushing, walking up to 8 hours per day.
• Daily exposure to production environment.

4.0 OTHERS

• Self-starter
• Works with minimal supervision
• Innovative/creative
• Flexible/ adaptable
• Observes safety and security procedures