On Tap Credit Union, headquartered in Golden, Colorado, has an exciting opportunity for an IT Business Analyst to join the On Tap Team.

Our Story started more than 60 years ago when eight employees from Coors Brewery established the Coors Credit Union. Throughout the past six decades, membership expanded as products and services were introduced with a focus on delivering first-class financial solutions.

On Tap Credit Union was born from this rich heritage in 2017 when we changed the name from Coors Credit Union, to include all beer manufacturers, employees, and enthusiasts. In fact, On Tap Credit Union now serves members who live in surrounding Colorado areas and enjoy beer and the Colorado lifestyle. Our primary goals are to be more inclusive while preserving our heritage embracing quality, enhance our attention to detail and commit to the communities where we live.

Who We Are

On Tap Credit Union isn’t your average financial partner we make banking as easy as enjoying your favorite beverage while providing great financial advice in a friendly and welcoming environment.

With On Tap, Colorado comes first… which is why we offer low loan rates for cars, homes, credit cards AND more. And with On Tap’s mobile app, you can have instant access to your accounts whether you’re meeting friends at a local brewery, out on the slopes, or wherever your next adventure takes you.

And today, we invite you to apply for our Communications Advocate (Call Center) opportunity located in the Golden Branch.

Primary Purpose of the Position

Reviews operational processes across the Credit Union’s business areas to ensure that the business applications and technological solutions are being fully utilized. Assists in the definition of technology solutions for assigned business problems through the development of business cases, cost analysis, and system specifications. Assists business units with analysis and scoping of requested enhancements, project conversions, or additions of applications involving information technology. Assisting with project implementation by securing and aligning IT resources both internally and with 3rd party service partners. Provides project management across a portfolio of technology activities.

Essential Functions

• Leverages business analyst best practices, coupled with financial operations knowledge, to work with business units throughout the organization and properly capture scope of requested work.
• Will act as an internal subject matter expert on the deployed technology solutions to facilitate business process changes and re-engineer technical processes for greater efficiency.
• Identifies necessary resources and negotiates with project stakeholders or service partners to obtain associated personnel.
• Develops or updates project plans for information technology projects including project objectives, technologies, systems, information specifications, scheduling, and funding.
• Assists with the Symitar Core System processes required for operations in a credit union environment including system settings, administration of job scheduling, and verification of processing results.
• Develops and manages internal procedures and documents to provide a high level of application integrity and availability and to ensure timely, effective support.
• Reconciles vendor driven enhancements with user requested improvements to determine appropriate level of vendor vs. in-house work necessary to meet user needs.
• Delivers superior customer service while managing relationships with end users, business area leaders, partners, and vendors throughout the Credit Union environment.

Important Skills and Traits for this Role

• Able to execute multiple complex projects within required timelines.
• Ability to prioritize and execute tasks in a time sensitive environment.
• Excellent communication skills required, including reports, presentations, and group facilitation skills.
• Proven ability to partner effectively with all current or new vendors.
• Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
• Demonstrated conceptual thinking, analytical and problem-solving skills.
• Stays current with emerging technology trends.
• Keen attention to detail
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Scope of work will include access to sensitive data and financial perspectives requiring extreme confidentiality. Communication may involve motivating or influencing organizational leaders.

Preferred Experience

Retail/Lending Operations

• Experience with Jack Henry technologies, specifically:
  • Symitar
  • Synergy
  • ProfitStars
• Experience with MeridianLink
  • OpeningAct Xpress Apps
  • LoansPQ
• Experience with Q2 Solutions

Qualifications

• Preferred minimum of two years of experience working in a business analyst role
• Minimum 2-year degree or equivalent
• Two years minimum experience working within the financial institution industry, preferred
• Working knowledge and understanding of financial institution operation and business processes including technology solutions

Compensation and Work Arrangements

• $60,000 - $75,000 annually

Offer contingent upon skills and experience

• Hybrid (minimum of 2 Days onsite a week)

Here’s What’s in it for You:

• Growth and Development. This is a role that will make you eager to dive into your daily initiatives. Are you up for that challenge?
• Benefits Worth a Double-Take. Besides medical, dental, and vision coverage, we’ve got PTO (paid time off) and financial loan programs to help you achieve your next adventure. And your birthday? We consider this a holiday too and give you a day off to celebrate!
• 401k Perk. We’ll jump-start your savings by matching your contributions (100% of the first 5% you invest). Those match dollars are pre-taxed and 100% vested the month following your date of hire.
• Dress Code Extraordinaire. We’ve implemented a casual-dress work environment which includes On Tap branded gear, along with the option of beer gear to showcase our beer heritage and brewery partners. As a bonus, we also give clothing stipends to help you fill your closet.
• Wellness Center. Deeply discounted at only $5.00 per month, you’ll have access to a state-of-the-art workout facility including daily fitness classes like spinning and yoga.
• Make the Grade. On Tap believes in supporting our employees by offering regular career coaching and underwriting 75% of your education expenses up to $2,500 each year after one full year of employment.
• Co-workers. They are pretty cool, really like their jobs, embrace collaboration, ensure our members take center-stage and are life-long learners.

On Tap Credit Union is proud to be an Equal Opportunity Employer who provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.