Job description

Information Technology Coordinator Duties and Responsibilities Include

• Coordinate Information Technology for the business
• Administer IT Systems: Point-of-Sale System, Google Workspace, Keeper Security and other IT Systems/Databases
• Provide on-site assistance for our external technical support; facilitate help desk communications
• Coordinate purchasing of IT Hardware and Software; set-up and install as needed
• Maintain Phone and Intercom Systems
• Maintain Databases

Essential Responsibilities and Functions

Manage the IT Department, Staff and Consultants

Coordinate the IT Department, Staff and Consultants

Maintain individual and IT Team drives for data retention

Maintain Databases including data entry and audits: Point-of-Sale; Customer/Owner; Email

Maintain and create User Guides and SOPs for IT systems

Assist with annual IT budget development

Network with other Cooperative IT departments; be an active participant in NCG Co-op IT Forums or assigned conferences

IT Systems Administration

Coordinate with External IT Service Provider for maintenance and troubleshooting of Network, Security and other IT Systems

Be the Point-of-Sale Administrator for ECRS Catapult

• Maintain support tickets for Catapult and POS hardware
• Monitor ECRS communications
• Administer employee access
• Perform admin tasks as needed for POS functions; promotions; programs; integrated systems
• Oversee database integrity; import and export data for external access
• Update Customer Owner records and files
• Coordinate procedures and training for staff on POS hardware and software

3. Google Workspace (GW) Administration:

• Maintain and set up User Accounts, Groups and Drives access
• Maintain our internal staff website; shared online newsletters/ journals, links, forms, etc.
• Configure GW Apps and Extensions

4. Administer other IT Systems and Software

• Maintain licenses and coordinate service billing
• Maintain and create user accounts or shared access as needed

IT hardware

Install and maintain all Chromebooks, PCs, tablets, printers, POS equipment, hand-held ordering devices, phones, and associated peripherals

Assist with troubleshooting device problems

Provide on-site facilitation for external IT service provider

Maintain administrative, individual or shared user accounts and printer access on all devices

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hancock, MI 49930: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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