Job description

MSC Cruises, the world’s third largest and fastest growing cruise line, is expanding its Organization. As we continue to enjoy the re-emergence of the cruise industry, our It department is hiring for multiple positions including the IT Enterprise applications analyst. Our ideal candidate will be analyzing and testing enterprise applications - Contact Center booking reservation \\/ transaction platform (DTS); Systems of record and applications that feed the system of record to include (but not limited to) payment gateway (WorldPay); sales management system (Salesforce); financial reporting systems (Navision, DataTrans, iWare); HR solutions (Deputy\\/other) procurement applications (MMS), business intelligence platforms (BI\\/BO).

• Fundamental design thinking skills used to question the problem, assumptions and the implications
• Excellent documentation skills
• Experience in test-driven design methodologies
• Excellent planning, organizational, and time management skills
• Working knowledge of agile methodologies and tools like Kanban, Jira, confluence, system mapping
• A history of leading and supporting successful projects
• Advanced technical skills a plus
• Evaluate business processes, anticipating requirements, uncovering areas for improvement, and assisting in the documentation process for developing solutions
• Conduct meetings and presentations to share ideas, findings, technical documentation
• Perform business process and requirements analysis
• Effectively communicate your insights and plans to cross-functional team members
• Gather critical information from meetings with various stakeholders and producing useful documents that will aid in the development process
• Assist in managing projects, developing project plans, and monitoring development roadmaps
• Serve as a liaison between stakeholders, users and technical teams
• Monitor deliverables and ensuring timely completion of projects
• Demonstrates a strong familiarity with business processes that are in their area of business focus
• Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
• Applies advanced analytical skills within functional area to decompose work into manageable value-based units
• Responds to requests, identifies conflicts, and makes recommendations where needed
• Devises or modifies procedures to solve complex problems
• Uses knowledge of business processes to identify interdependencies and functional gaps
• Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
• Coordinates prototype demos with development teams and creates UAT kick-off demos.
• Designs solution test plans, coordinates and contributes as support to the application UAT process.
• Creates and updates documentation, as appropriate, for selected project framework
• Maintains a familiarity with market trends in technology
• Performs other job-related duties as assignedVISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

Job Type: Full-time

Salary: From $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: One location

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