Description

Come join Standard Office Systems, a Flex Technology Group company, where you can grow with the nation’s largest and most respected Managed Print Solutions provider. For more than 15 years, Flex Technology Group companies have provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology.

We are the service and solutions professionals, providing support to medium and large businesses throughout the country. Today, we currently manage clients in all 50 states including Canada and Puerto Rico. Year after year, we are voted as one of the Best Places to Work and appear on Inc. 500|5000 List of Fastest-Growing Private Companies.

Our Atlanta, GA team seeks a driven and independent IT Project Engineer. As an IT Project Engineer, you are responsible for scoping, planning, and facilitation of IT projects for Managed IT Clients and also be a point of technical escalation point for our level 3 support team. The ideal candidate must be a self-starter, well organized, a team player, and a problem solver.

Responsibilities:

Scoping, planning, and implementation of, or a combination of one or many of:

• Server and network projects – including server HW design and RAID config
• Hyper-V/ VMWare, Failover Clustering and Storage Area Network projects.
• Firewall, switch, Wi-Fi (AP), and vLAN projects.
• Backup solutions.
• Support Microsoft solution technologies including Windows Servers/Exchange, Office365.
• Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA).
• Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support.
• Provide ongoing, regular updates to customers to keep them informed of project status.
• Create and update technical documentation.
• Providing onsite installation and other professional services as needed.
• Provide remote and on-site support in the diagnosing, troubleshooting and resolving system issues. Includes analyzing and resolving any system issues that are causing system service disruptions.
• Provide technical support and recommendations to TAM/VCiO
• Participate in on & offsite client meetings as needed.

Ideal candidates will have the following skills with the following:

The candidate must be able to demonstrate a high level of knowledge of:

• PowerShell
• VPN, DHCP, DNS, OSPF, Load balancing,
• SharePoint/OneDrive
• GPO
• Anti-Virus
• Security design, network and system.
• iDRAC, ILO
• UPS

Qualifications:

• Bachelor’s degree in related field or equivalent experience preferred
• 5 or more years of related work experience required
• Excellent analytical ability and communications skills required
• Customer service skills required
• Strong organizational abilities and a passion for excellence
• Experience troubleshooting required
• CCNP preferred, but not required
• Familiarity with VOIP, Intermedia experience preferred, but not required
• Must be at least 21 years of age
• Must have a valid driver’s license issued in your state of residence

Your Benefits of joining our team:

• Our employee-centric based culture provides the most competitive compensation plan in our industry
• On-going training and professional development
• Focus on organic growth and opportunities for career advancement
• A professional, team-oriented, fun work environment
• Health Benefits: Medical, Dental, Vison, Short-term Disability, Long-term Disability, Life Insurance
• Vacation, sick, holiday time and we are proud to offer time off to volunteer with your favorite 501c non-profit organization
• Employee Assistance Program
• 401K with company match

Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.