Job description
Make recommendations about the methods and ways in which the client obtains and analyses data to improve quality and the efficiency of data systems. Duties and responsibilities should include, but not be limited to:
- Collecting, analyzing, interpreting ticket data (trends, closures, common CIs)
- Run daily reports in ticketing system and being able to present data in Power BI dashboards
- Reporting the results back to the relevant members of the business
- Identifying patterns and trends in data sets
- Working alongside teams within the business or the management team to establish business needs
- Defining new data collection and analysis processes
- Helps drive process improvement
- Service Now/Power BI experience a nice to have
Should have at least 5 years of experience in data analytics and reporting
Job Types: Full-time, Permanent
Pay: $27.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 4 years
- 5 years
- 6 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Mahwah, NJ 07430: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 4 years (Required)
- Windows: 5 years (Required)
Work Location: In person
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