Job description

MUST BE LOCAL TO INDIANAPOLIS area. The IT Support Technician provides high-quality professional desktop, laptop and Office application support to our clients, including executive-level customers. This includes the deployment and troubleshooting of all hardware, operating systems, mobile device support and software applications supported by our company. This position exemplifies outstanding customer service skills when responding to customer problems received via our ticketing system, phone and email. This is a full-time position, working primarily from your home office, though some on-site work will be required at various client sites in and around Indianapolis.

Position Description (Essential Duties & Responsibilities):

• Performs troubleshooting of supported desktop/tablet operating systems and applications
• Works independently with a sense of urgency and exceptional customer service skills
• Provides technical assistance to other members of the team where necessary
• Completes daily written updates on status of current tickets, open issues and projects
• Performs computer deployments including hardware, software and peripheral configuration
• Assists in accurate tracking of all assets supported by our company
• Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops
• Ability to work effectively with others in a team environment
• Ability to also work independently with minimal supervision and guidance
• Documents system problems and resolution for future reference
• Maintains confidentiality of company and client information
• Must have reliable vehicle for transportation to and from client sites
• Must be thorough and have good attention to detail
• Performs other duties as assigned

Knowledge/Skills/Experience: Minimum 5 years hands-on support experience with technologies including Windows 7 through Windows 11, Microsoft Office, etc. Experience should include basic Active Directory management, Office 365, and basic to intermediate-level networking capabilities. Excellent written and verbal communication skills, professional appearance, punctuality and a sense of urgency. Must be detail oriented, a team player and have the ability work on multiple projects, prioritize and meet deadlines.

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 3 years (Required)
• Windows: 5 years (Required)

Work Location: Remote

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