Procede Software is the leading provider of Dealer Management Solutions for the commercial trucking industry!!! Today, our enterprise dealer management system—Excede—is used by hundreds of dealerships across the United States and Canada to improve their operational efficiency and drive performance across all areas of their business.

We are looking to add a technical IT Support Specialist to our company! This individual will serve as the first point of contact for Procede Software employees; supporting our local staff onsite and virtually supporting remote staff. This individual will be in a unique role working directly in our IT department but also working closely with our Support Services department providing specialty technical support to our customers. If you have a passion for technology and the motivation to learn, we welcome you to apply!

Why Procede? - This is what our VP of People & Culture has to say...watch this video

This is an on-site role working from our Solana Beach, CA office Monday - Friday. – please only apply if you are local and willing to commute

Primary Job Responsibilities

• Provide on-site technical assistance
• Work assigned Zendesk tickets in a timely manner
• Respond to employee issues via phone, email, online meeting, and/or RingCentral chat, etc.
• Onboard, Offboard and Train employees on IT related topics
• Run diagnostics to resolve employee reported issues
• Assist with documentation and maintenance of all IT related procedures and KB articles
• Escalate issues appropriately
• Assign, image, install, configure, and repair computer hardware and software
• Research and order equipment or software
• Monitor / respond to technical infrastructure outages / alarms should they occur at any time

• Help with customer-initiated support tickets requiring an advanced level of technical skill
• Assist with software installations and configuration
• Distribute executables and installers to customer SFTP folders
• Identify and troubleshoot system performance issues
• Provide technical support for customers

Desired Qualifications/Skills

• Familiarity with Microsoft ecosystem (AD, Windows O/S, SCCM, Office 365, etc.)
• Experience in providing technical and networking support
• Strong ability to diagnose and resolve computer technical issues
• Excellent communication skills and positive attitude

Requirements

• 2+ years of experience in providing technical and networking support

• 2+ years of experience working in a help desk environment

• College graduate with a degree in a related Information Technology field, preferred

• Current Microsoft or A+ Certifications, a plus
  

Physical requirements:

• Ability to sit at a desk, computer terminal or meeting table for a long period of time
• Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment
• Ability to lift 50 lbs.
• Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone

The Exciting Stuff:

Benefits

• Medical, Dental and Vision
• Competitive Compensation
• Paid Time Off (PTO)
• Volunteer Day Off (VDO)
• 13 Paid Holidays
• Lifestyle & Wellness Reimbursement
• Retirement Plan with Company Match
• Work equipment (laptop, monitor(s), keyboard, mouse, etc.)
• Destination office in Solana Beach, CA

Pay: $22-$30 an hour

In additional to our comprehensive benefit package, our company encourages and supports career development. We are equally invested in our employee's success and believe in a partnership where individuals can grow professionally.

Culture

We work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:

Facebook: https://www.facebook.com/procedesoftwareofficial/

LinkedIn: https://www.linkedin.com/company/procede-software

We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/.

We hope you are interested in our Company and our IT Support Specialist role and welcome anyone to apply!

Please be sure to add notifications@app.bamboohr.com to your email contact list to ensure delivery of all correspondence from us.

Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Procede will not sponsor applicants for immigration-related benefits.