IT Support Engineer-General Hotels Corporation
Full Time
Indianapolis, IN 46241
Posted
Job description
We are seeking a knowledgeable Tier II/III support engineer with hospitality and hotel industry experience to manage, support, and maintain systems in ever growing hotel management company.
Responsibilities
- Providing support for internal and external customer facing systems: lock system, tv system, computers, networks, wiring, security cameras, and property management systems, etc
- Coordinating with internal users, vendor, client to improve performance and functionality
- Establishing root cause assessments for systems and resolve issues
- Work with outside vendors to escalate and prioritize fixes
- Document and improve support processes
- Work with internal teams to identify improvement areas and promote knowledge sharing
- Meet all SLA requirements and help develop and improve
- Project manage outside vendors to company / brand standards
- Travel to hotel properties (new/existing) and stay overnight. Travel percentage ranges but could be up to 60%
- Answer off hour support calls (weekends / nights) when necessary
Qualifications
- Prefer hotel industry experience or working knowledge
- Strong written, oral and interpersonal communication skills
- Highly self-motivated, self-directed and attentive to detail
- Ability to adjust schedule based on business needs
- Ability to analyze, diagnose, replicate, troubleshoot, and resolve standard to highly complex technical issues
- Ability to plan, organize, and efficiently manage multiple projects
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional communication skills
- Prefer experience with troubleshooting, researching, and fixing the following systems:
- Windows 10, 11
- Office 365 (Sharepoint, Teams, Office)
- Networks
- Wiring
- Telephone systems
- Key Card Systems
- Hospitality TV’s
- Security Cameras
Benefits
- Medical, Dental and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401K
- Hotel Room Discounts
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- Generous Time Off Package
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