Reports to: Director of IT

Number of direct reports: None

Travel: 0%

Schedule: Onsite

Internal stakeholders: All department

External stakeholders: N/A

Summary:

The IT Support Specialist trains end users in the operation and functionality of systems, hardware and telecommunications. Maintain records and documentation according to documented standards.

Main responsibilities:

• Provide first-level problem resolution for information systems services
• Provide employees and clients with support and instruction via e-mail, telephone, remotely and on-site for various software and hardware issues
• Install computer hardware and software quickly in a high stress environment
• Troubleshoot and resolve PC related problems and numerous 3rd party software applications
• Maintain hardware and software inventory
• Track and log Tall Help Desk tickets.
• Maintains and replenishes the Company’s IT related supplies (toner cartridge, plotter inkjets, maintenance kits, fuser kits, thermal heads and ribbons)
• Responsible for joining newly acquired PC to corporate domain as well as installation of software and custom application
• Sets up user profiles on new PC (email, network, printers, etc.) and coordinates scheduled maintenance for multi-function network printers.
• Facilitates telecommunications service requests or modifications to existing hardware
• Adheres to basic user account security in accordance with local policies and procedures

Qualifications and experience:

• Diploma in Technology and/or MCP, MCSA Windows 10, MCSE certification, CompTIA A+ Certified or proven equivalent experience
• Minimum of 5 years related experience in service desk or helpdesk environments
• Minimum 5 years of experience in a software and hardware troubleshooting environment

Behavioral requirements:

• Thorough knowledge of Windows 7&10 Operating Systems
• Thorough knowledge of Active Directory, Office 365 and Multi-factor Authentication (MFA)
• Self-motivated and ability to work with minimal supervision
• Ability to handle demanding workloads in a high stress environment
• Ability to take initiative, with demonstrated problem solving and troubleshooting skills
• Ability to train users effectively in both formal and informal settings
• Well-developed organizational skills with the ability to manage a variety of tasks
• Ability to respond and solve problems quickly and accurately as evidenced by the consistent closing of helpdesk tickets in a timely manner

Dometic overview:

Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. The product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles. The business is a global company and customers include retailers of outdoor products as well as consumers and manufacturers of vehicles and boats. The Dometic Group was founded in 2001 and is headquartered in Stockholm, Sweden.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!