Job description

Our Managed IT Services company is seeking an IT Support Specialist with experience in providing technical support to clients. As a contributor to our Help Desk Team, you will be responsible for providing remote and/or onsite technical support to clients, troubleshooting technical issues, and resolving incidents to ensure minimal disruption to client's daily operations.

Key Responsibilities:

• Provide technical support to clients via phone, email, or remote support software.
• Troubleshoot technical issues related to hardware, software, and network connectivity.
• New user setups and user terminations (AD/M365/Azure); User Access Management, M365 Licensing, etc.
• Escalate technical issues to Level 2 or Level 3 support as required.
• Collaborate with team members to resolve complex technical issues.
• Install, configure and maintain desktop/laptop workstations.
• Provide training to clients on the use of technology tools and applications.
• Manage incidents and service requests in our service management system.
• Create and maintain technical documentation, knowledgebase articles and standard operating procedures.
• Continuously improve technical skills and knowledge by staying updated with industry trends and advancements.
• Let your past experience, knowledge, and curiousity drive innovation within the team. There are always 100 things that we can do better and we encourage our team members to bring solutions to the table for discussion, testing, etc.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 1+ years of experience working in a Help Desk or Technical Support role in a Managed IT Services environment.
• Strong knowledge of Windows operating systems, Microsoft 365 suite (Exchange, Office, SharePoint, OneDrive, Azure) and basic networking concepts.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with IT service management systems (e.g. Ticketing Solutions, RMM solutions, etc).
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional, or HDI Support Center Analyst are a plus.

If you are passionate about providing exceptional customer service, troubleshooting technical issues, and constantly learning new technologies, we encourage you to apply for this exciting opportunity to join our dynamic team.

Job Type: Full-time

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New Prague, MN 56071: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: Hybrid remote in New Prague, MN 56071

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