Job description

Founded over 40 years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 110+ locations across 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new talent with intensive hands on training and long-term career growth opportunities. The IT Support Specialist II will be part of the Anne Arundel Dermatology Information Technology team. This is a full-time position with expected working hours Monday through Friday 8am-5pm. Ideal candidate should be open to potential extra hours week nights or weekends based on the need. It will also require travel to various sites within their region and occasional travel to other states where we operate. The position will report to the IT Manager.

This position will be primarily customer service focused on all things IT related to Anne Arundel Dermatology, and its affiliates and staff, always keeping in mind patient care and staff support.

The schedule is Monday through Friday from 8am-5pm. Some travel is required within the region.

Responsibilities:

- Laptop and desktop imaging - IT device inventory management
- Network print queues - Peripheral support and troubleshooting
- Network Protocols - TCP/IP, DNS, DHCP - Office 365 Administration & General Knowledge
- VOIP Phone System - General PC, networked printer, iPad troubleshooting
- Mobile devices such as iPads and phones (experience with Manage Engine or similar MDM tool)
- Maintain deployment packages using PDQ or similar tool preferred
- Accept escalated tickets and escalate above as needed
- Provide remote and on-site technical assistance
- Active Directory User and permission management
- Adept at creating and maintaining technical documentation
- Provide excellent customer service

Qualifications:

- Minimum of 4 years of Enterprise experience in supporting Microsoft Operating Systems
- Solid networking skills, understanding, and experience with TCP/IP Networking including DHCP, DNS, and Routing & Switching
- Office 365/Azure experience
- Mobile Device Management experience
- Excellent communication skills - written and verbal
- Unquestionable integrity
- Strong Desire to learn new skills and build expertise with additional systems such as Active Directory, Networking, Telecom, and Cloud Services

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Application Question(s):

• Travel is required at clinic locations nearby. Are you comfortable with light travel?

Experience:

• Office 365: 1 year (Preferred)
• Help Desk: 4 years (Required)

Work Location: One location

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