Job description

Position: IT Technician I (Wholesale Mortgage)

Position Status: Full Time

Reports to: IT Manager

Location: Irvine, CA

Summary:

The IT Technician I is responsible for being the main point of contact to resolve desktop support incidents, maintain and monitor IT equipment, and provision desktops and train employees.

Key Responsibilities:

• Resolve Desktop Support Incidents
• Support customer inbound requests through phone, self-service and other channels as developed by management
• Provide accurate and creative solutions to ensure quick restoration of corporate productivity
• Acquire and maintain current knowledge of relevant environments (software and hardware) and support policies to provide accurate solutions to customers
• Assist in maintaining Help Desk e-mail, by reading, opening/documenting information into tracking tickets and escalating to proper person or department
• Provision desktops and train employees
• Provision and deprovision employee IT hardware and applications using Jump Cloud/ Ninja RMM, and other centrally managed cloud products
• Provide end-user training on IT applications, including, but not limited to: Office 365 applications, Outlook, Salesforce, RingCentral, Adobe, Encompass, and other basic computer-related skills
• Maintain and Monitor IT Equipment
• Deploy hardware refreshes and software upgrades and ensure users are transitioned effectively.
• Ensure all IT equipment is asset tagged and keep track of asset tag inventory list
• Work with vendors for copier and printer hardware issues, toner ordering, and computer hardware replacements
• Perform preventative maintenance for workstations, printers, and peripherals
• Install network printers, network peripherals and appliances
• Assist with procurement of IT equipment and services
• Manage IT equipment inventory to ensure availability with expected staffing
• Administration of cloud-based production applications
• Complete projects tasks and duties assigned by IT management
• Create and update documentation for help desk and IT processes

Qualifications and Professional Experience:

• Background/ Strong interest in technology, Associates Degree in Computer Science preferred but not required.
• CompTIA A+ certification preferred, but not required.
• Demonstrated track record of offering excellent customer service.
• Work efficiently and reliably in unsupervised and varying environments
• Troubleshooting and critical thinking skills to solve technical issues.
• An affinity for providing exceptional customer service and continuous improvement.
• Excellent communication (both oral and written), documentation, and interpersonal skills.
• Must have proactive approach to workload
• Must be able to multi-task in a fast-paced environment is essential in this role and priorities
• Must be able to meet deadlines

Your Experience

Experience with the following is preferred but not required

• Office 365 and Microsoft Azure
• Encompass Loan Origination Software
• Jump Cloud
• RingCentral
• Trello
• TeamViewer
• FreshDesk

Position Salary:

$20.00 hr

Benefits:

• Medical, Vision, Dental and Complimentary Life Insurance Coverage Available
• 401K Plan with company matching plan
• Paid holidays, vacations, and sick days

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Irvine, CA 92614: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software troubleshooting: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

Work Location: One location

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