Job description

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative. Whether your passion is architecture, development, quality services, engineering, desktop support, or operations, we have a position for you. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.

POSITION SUMMARY

Manage the selection and acquisition of contractual agreements for hardware, software and IT services for Mecklenburg County. This position, under minimal supervision, is responsible engaging in tasks associated with developing and maintaining vendor relationships; developing, coordinating, and implementing strategic sourcing; and monitoring vendor performance reports to assist in identifying and managing risk.

ESSENTIAL FUNCTIONS

• Provide internal support when questions and issues arise associated with IT vendor products or services
• Articulate and negotiate contracts and ensure vendors are meeting contractual obligations
• Work closely with the business and IT to understand their needs and serves as the IT point of contact for all purchases, deliveries and problems with products and services
• Assist in the development of Request for Information (RFIs), Request for Proposal (RFPs) and business cases by providing technical risk assessments and IT contractual requirements
• Establish standards and procedures for evaluating products and services
• Provide status updates on purchases, escalate delivery problems as necessary to affect minimal impact to the operation
• Participate in the budget process, such as annual budget planning, quarterly reconciliation and ad hoc expense reports
• Assist the continuous development and refinement of the VMPO.
• Assist Procurement Analysts in setting contractual expectations and negotiating contract terms and conditions with vendors
• Monitor vendor performance on assigned portfolio and generate vendor performance reports to assist in identifying and managing risk
• Team with Service Providers to improve overall performance and drive efficiencies after contract execution
• Ensure accuracy and completeness of own work and identifies critical issues for risk management and informs management of these critical issues

MINIMUM QUALIFICATIONS

Experience: Minimum of four years of progressively responsible vendor relationship experience, contract management, IT requirements gathering or technical risk management.

Education: Bachelor's degree in Business Administration, Management Information Systems, Finance, Statistics, Economics, purchasing or a related field.

Combination of relevant education and relevant experience accepted: Yes

PREFERRED QUALIFICATIONS

• CPM, CPSM, CPPB, CPPO, or CPSD certification preferred
• Experience standing up or participating in a Vendor Risk Program/Governance Model

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Vendor set up and requirements to validate a vendor for business, billing or payment with Mecklenburg County
• Principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Interpreting federal, state and local laws, rules and regulations
• Procurement vendor related procedures
• County Finance and Procurement policies, process and procedure as related to vendor registration and requirements for doing business with Mecklenburg County

Skills

• Problem solving skills
• Organization and time management
• Interpretation of contract documents
• Talking to others to convey information effectively
• Good interpersonal skills and customer service, communication skills, analytical qualities, attention to detail and data accuracy

Abilities

• Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties

Computer Skills

• Proficient in various computer applications including Microsoft Work, Access, and Excel

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.

Job Type: Full-time

Pay: $92,880.00 - $116,099.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Charlotte, NC 28208: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you now or in the future require sponsorship to work in the United States?

Experience:

• Negotiation: 3 years (Preferred)
• Purchasing: 3 years (Preferred)

Work Location: One location

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