Job description
About Stubhub:
We are here for the fans. StubHub is the world’s leading live event marketplace, connecting fans to the most inspiring experiences available. We span over 170 countries around the world, servicing buyers and sellers in 38 currencies and 40 different languages with our StubHub brand in North America and our viagogo brand outside of North America. Come join our team for a front-row seat to the action.
The Opportunity:
The Junior Instructional Designer translates content and industry trends into intuitive, engaging learning resources (e.g., instructor-led, eLearning, huddle content, guides, and documents) that foster amazing user-friendly experiences for employees, with an emphasis on creating huddle content and microlearning. You actively seek out feedback and development in industry tools and trends. You will partner on several projects simultaneously and are an innovative thinker willing to deliver creative solutions with quick turnaround times. You will partner internally to prioritize, design, and deliver.
Responsibilities:
- A passion for our fan experience!
- Develops and maintains positive relationships with stakeholders and SMEs involved in design and development to solve business problems
- Demonstrates strong written and oral communication skills.
- Creates engaging, interactive activities and course content that enhance retention and skill transfer, develops regular micro-learnings, partners to maintain and enhance existing content
- Demonstrates organization, planning, and time management skills – ability to prioritize and work in a multi-tasked environment
- Develops knowledge of processes and procedures so that you become a recognized source of information internally (this position requires up to 1 hour of customer-facing phone work per week to maintain expertise)
- Positively frames problems and is enthusiastic about the team’s success over individual recognition, positively cultivates a fan-first culture of delight
- Other—own and complete other tasks as assigned
Qualifications:
- Exceptional attention to detail
- Experience in design projects that could include training development, curriculum or instructional design, eLearning development, education, or similar design work
- Ability to innovate, learn, and adjust to meet the needs of the position
- Optional experience with video, graphic design, interactive online instruction, and instructor-led training (i.e., Microsoft Suite, Adobe Suite, Articulate Storyline, Web 2.0, LMS, etc.)
- Internal candidates meet or exceed metrics for the last 3 months, and have recommendations from a current supervisor or manager
StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.
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