Kennywood - Pittsburgh HUB – Group Sales Account Services Supervisor
Full Time
West Mifflin, PA 15122
Posted
Job description
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Kennywood - Pittsburgh HUB – Group Sales Account Services Supervisor
Roles & Responsibilities:
Roles & Responsibilities:
- Manage account service operations for all group sales accounts including but not limited to: deposit and final invoicing, creation of event collateral, set up of online ticketing, issuance of hard stock tickets, securing final meal guarantees, upselling event add-ons, post event account reconciliation, etc.
- Communicate with clients daily to ensure satisfaction.
- Maintain timely and accurate account data in CRM and account processing platforms.
- Ensure pre and post event invoicing occurs for all group sales accounts per departmental and company guidelines and timelines.
- Maintains park event calendar, ensures its data accuracy, and makes any necessary adjustments.
- Knowledgeable of all events going on throughout the parks at all times in order to efficiently represent the marketing and sales division.
- Actively participate in sales development and event booking process during peak business windows.
- Proactively handle any arising issues and troubleshoot any emerging problems during account servicing.
- Assist events and execution team on high-volume event days.
- Enforce all park policies and procedures and maintain all company standards.
- Other duties as assigned.
Qualifications and Skill Requirements:
- Ability to take initiative and manage projects on a deadline
- Enthusiastic personality with the ability to positively engage clients, guests and team members
- Ability to multitask and make quick decisions in a fast-paced and high-energy environment
- Excellent communication skills, both written and verbal
- Leadership ability with a team oriented approach
- Must possess a valid driver’s license and a clean driving record
- Proficient with Microsoft Office
- Flexible scheduling is required; hours will include weekends and holidays
Team member benefits:
Working at Kennywood is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Kennywood employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.
Kennywood Perks & Benefits:
- Flexible schedule
- Ability to cross-train and learn unique skills across various departments
- Free admission to Kennywood and all Palace Entertainment parks on your days off
- Invited to exclusive employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Kennywood. Apply today!
Do not miss the chance to spark your career now!
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