About this role:

Wells Fargo is seeking a Lead Analytics Consultant to be part of the Customer Experiences and Customer Services team within Consumer Lending and will be responsible for developing business insights using data, and leading initiatives, using those insights, to drive continuous improvement. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Perform strategy development for customer call centers and performance tracking
• Advise line of business, companywide functions, and more experienced leadership on business strategies based on research of performance metrics, trends in population distributions, predictive scenario modeling, and other complex data to maximize profits and asset growth, and minimize operating losses within the customer call centers and other operating standards
• Provide leadership in the identification and development of new research concepts and designs
• Ensure adherence to compliance and legal regulations and policies on all projects managed
• Provide updates on project logs, monthly budget forecasts, and operations reviews
• Assist managers and leaders in building quarterly and annual plans and forecast future initiatives needs for business partners supported
• Mentor or manage less experienced staff, interns, and external contractors
• Collaborate and consult with peers, colleagues, and more experienced managers to resolve issues and achieve goals
• Lead projects, teams, or serve as a peer mentor

Required Qualifications, US:

• 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• SAS and/or SQL experience
• Tableau and/or Power BI experience
• Leverage new data sources to understand the Contact Center information and develop strategies to drive continuous improvement
• Work with other similar groups to glean best practices and implement them
• Excellent communication skills and ability to articulate complex material to a diverse audience
• Ability to provide independent summaries and recommendations on analytical data and technical results

This position is not eligible for Visa sponsorship

Job Locations:

• 8740 Research Dr Charlotte, NC
• 7000 Vista Dr West Des Moines, IA
• 7001 Westtown PKWY West Des Moines, IA
• 2800 S Price Rd Chandler, AZ
• 3476 Stateview Blvd Fort Mill, SC
• 2200 Concord Pike Wilmington, DE
• Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location; however, the position is eligible to work from home. (3 days in office/2 days remote)

**Job posting may come down early due to volume of applicants. **

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.