Lead Case Manager - Bilingual English/Spanish

Requisition #: req10442

Location: Pittsburgh, PA

Hours: Full-time (40-hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Transitional Assessment Center (TAC) and/or a Transitional Foster Care (TFC), Lead Case Manager, you will be primarily responsible for overseeing case support and case manager staff to ensure adherence with job responsibilities, agency expectations, and promote a positive work environment, while effectively maintaining a client caseload.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES:

• Direct, supervise, and train a team of up to 3 support staff;
• Conduct weekly supervision meetings with direct support staff to ensure adherence to the expected job responsibilities, provide feedback, and lend support;
• Provide coverage support for case managers within the program, as needed;
• Facilitate trainings for case support and case manager staff related to case management services for client’s educational, therapeutic, medical, and legal needs;
• Maintain and update the TAC, TFC or LTFC foster care documents, forms, and Refugee Foster Care Manual, as necessary to ensure continuous compliance;
• Create and implement new staff trainings for case support and case management staff, as needed;
• Maintain a caseload in compliance with contract terms and agency expectations;
• Participate on client file reviews, as needed;
• Attend Supervisors team meetings based on relevancy;
• Partner with supervisory team in assessing the fidelity of policy implementation of case management and case support teams on an on-going basis;
• Provide informal peer-to-peer mentorship to new case managers to include but not limited to providing encouragement, while also promoting positivity, accountability, and modeling professional demeanor;
• Oversee the case support and case manager training completion compliance in accordance with BCS, DHHS, and ORR;
• Effectively promote the Sanctuary Model of Care within case management and case support teams;
• Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
• Stay up-to-date on DHHS, COA, LIRS, USCCB, and ORR policies and procedures;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Human Services, or related field of study from an accredited college;
• At least three (3) years of prior case management experience in child and family services;
• Bi-lingual English and Spanish, strongly preferred;
• Demonstrated ability to service a difference group of clients, to include refugees or other minority families;
• Demonstrate leadership skills in alignment with agency and program values, while also exhibiting a team-player attitude;
• Excellent verbal and written communication skills;
• Demonstrated clinical, therapeutic, and crisis intervention skills;
• Ability to work independently and exercise a high level of confidentiality;
• Adheres to all agency and departmental safety procedures including reporting any unsafe practices, equipment and environment, and takes an active role in correcting the unsafe practice, equipment or environment through proper notification channels;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.