The Lead Scheduler actively coordinates an organized and efficient case flow of electronic scheduling day-to-day patient activities, monitoring/resolving potential scheduling conflicts or complaints at patient reception. Obtains authorizations and pre-authorization for surgical services. Schedules ancillary appointments as necessary for patients. Answers phones, registers new patients. The Lead Scheduler is responsible for monitoring the front desk and such activities as orientation and precepting staff competencies. Oversees scheduling staff ensuring they adhere to hospital policies and procedures. Compile front desk reports for analysis and quality improvement. Oversees the TES edits and ensures competency and accuracy of scheduling staff to reduce edits on the list. Must work with any and every physician in the Department/Clinic. The Lead Scheduler must be able to work under stressful conditions with a high degree of accuracy and professionalism.

Essential Duties: • Act as lead appointment scheduler for all physicians in the department/clinic. • Ensures that all appointments are scheduled appropriately. • Monitors/resolves potential scheduling conflicts or complaints at patient reception. • Monitors staff in front office area ensuring they are adhering to hospital policies and procedures. • Compiles all front desk reports for analysis and quality improvement. Acts as the superuser. • Oversees the TES edits and ensures competency and accuracy of scheduling staff to reduce edits on the list. • Prepare all the monthly appointment lists for the physicians and management. • Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed. • Keeps track of supply orders ensuring that all orders stay within the monthly budget. • Communicates openly with manager on personnel issues • Makes arrangements for any special equipment as needed. • Reviews and codes charge slips for patient care services and/or surgical services rendered. • Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges. • Reviews all new patient referrals/authorizations to ensure adequate coding, based on patient diagnosis. Communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed. • Prepares daily and monthly appointment reports for the physicians and management. • Performs other duties as assigned. Qualifications: • Req High school or equivalent • Pref 1 year Experience in healthcare setting. (2 Years preferred) • Req Able to function independently and as a member of a team. • Req Knowledge of medical terminology. • Req Demonstrates ability to effectively work with physicians, staff, and patients. • Req Demonstrated ability to communicate effectively, both verbally and in writing. • Req Organization/time management skills. • Req Demonstrate excellent customer service behavior. Required Certifications: • Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Hourly Range: The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.