Job description

About us

The Learning Campus is the educational basecamp for the Gulf State Park providing lodging, classroom spaces, dining and educational programs and serving as a benchmark for immersive environmental learning. In addition, the Learning Campus hosts community events throughout the year to engage local and regional guests with the facilities and educational offerings as well as promote awareness of the unique environmental diversity within our Coastal region.

POSITION PROFILE:

Coordinate assigned group meetings from sales to meet/ exceed revenue & profit goals. Identify objectives, strategies, and action plans to exceed revenue matrixes, gain market share, grow repeat business and obtain new account business.

Drive sales through upselling assigned groups and manage incoming inquiries and active solicitation of new business. Responsible for selling, planning, coordination and execution of all assigned group and catering events.

ESSENTIAL JOB FUNCTIONS:

• This position does require a combination of day, night, weekend and holiday work schedules as business dictates.
• Plan, up-sell and coordinate function details with clients to include but not limited to group room blocks, space requirements, meeting times, equipment, entertainment, audio visual, menus, billing, etc. Prepare and execute sales/catering contracts, event orders, group resumes to ensure a quality product delivery and customer satisfactions.
• Negotiate catering prices and other sales terms for groups assigned as well as new catering business contracted.
• Prepare proposals and/or contracts to advise prospective customers meeting space and/or meeting date, space availability, details of program and food & beverage minimum requirements.
• Create and distribute effective internal and external communication (written and verbal). Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all guests, vendors and staff members for the best overall performance.
• Develop and continually enhance relationships with all accounts. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Communicate to both, guests and fellow associates, professionally and positively.
• Achieve financial goals as established by management and complete all reports and assignments in an accurate and timely fashion.
• Maintain well-documented, accurate, organized and up-to-date file management system to include obtaining signed Catering agreements / BEOs / Group Resumes, ensuring minimum revenues and all contracted deposits and or pre-payments required are met in order to serve client and employer in the most expedient, organized, and knowledgeable manner.
• Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft, Word, Excel and Delphi FDC or similar Event Order systems, previous experience preferred.
• Assist in coordinating specifics of the BEO and any special needs of the client through pre-convention reports and meetings. Manage the event supervision by communicating with all departments and ensuring the accuracy of event details.
• Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or misappropriation.
• Drive Sustainable Meeting Practices through education, implementation and partnering with meeting planners.
• Development of Self and Others through assigned online and in person trainings.

Job Type: Full-time

Pay: $35,290.90 - $42,500.87 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Gulf Shores, AL 36542: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)
• Events management (Preferred)

Work Location: In person

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