This position will be assigned to the Delinquent Tax Department of the Tax Commissioner's Office. Candidates must complete an assessment if selected for interview process and should possess advanced knowledge of Microsoft Excel and Word.

Provides customer service: assists customers; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to current and delinquent tax accounts, tax code interpretation, payoffs for current and delinquent tax bills, and directs customers to appropriate department or individual as necessary.

Serves as administrative support to Delinquent Tax Manager to input and maintain levy data, compile documentation necessary to auction property; prepares notices for tax sales; prepares Fi.Fa. for recording in Superior Court; prepares documents for advertisement of property in various publications and calculates costs and fees for property scheduled for tax sale using related laws, policies, procedures and regulations. Run various daily and monthly reports to track collection status.

Conducts research to resolve routine tax issues: receives and responds to issues concerning tax bills, tax laws and regulations, city and County ordinances, assessments and valuations, exemptions, mobile home administrative maintenance, bankruptcy, widow year's support, condemnations, heavy duty collections, liens, rejected payments, and other tax related issues; and escalates advanced inquiries to supervisor/manager for resolution. Makes changes to tax records to ensure accuracy of tax digest. Liaison with multiple departments to determine account accuracy.

Utilizes various research tools and records from Superior Court, Water System, Georgia Driver Record and Integrated Vehicle Enterprise System (GA DRIVES), Elections and Registrations, Veterans Administration, IRS, Georgia Department of Roads and LexisNexis.

Provides assistance and support to less-experienced specialists: answers questions regarding policies, procedures, and work functions.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; supplemented by two years of experience in tax billing and collections; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.