Are you a cheerleader for Libraries? Are you dedicated to educating citizens about services that public libraries offer? Join our team and passion for public service to connect with your community! We are looking for an outgoing, creative individual who will help the Wilsonville Public Library reach every household in Wilsonville. Though our Library services reach far throughout the City (and beyond), we want more! This is a full-time position that will focus on those who are not easily reached through traditional marketing methods, initially working on getting the word out about the value of early learning, inviting families to the library, and signing kids up for Dolly Parton’s Imagination Library (imaginationlibrary.com). Many of our residents speak Spanish, so we are hoping to find someone fluent in Spanish as well. Our Library boasts a top-notch team that consistently weaves imagination and execution together to provide excellent services. You will also help with library programming, do some collection development, and other more library focused activities when there is time.

Sounds challenging, right? Challenge accepted! If you are ready to join an innovative, fun, values-focused team, submit your application materials today! Please be sure to complete all sections of the application and answer all supplemental questions. Additional information regarding this full-time position, including minimum qualifications and essential job functions, can be found in the job description below.

ESSENTIAL JOB FUNCTIONS
The following tasks are representative and are not to be considered all-inclusive.

Community Outreach

• Identify groups who might benefit from Library services, and develop strategies for reaching these groups with messages to encourage library use, reading, education, etc.
• Develop trainings and resources for local residents that promote the Library's services, messages or initiatives.
• Attend local community gatherings to promote library services.
• Develop partnerships with groups to reach Library goals

• Assist with the development of Library messages, public relations and promotional material, including helping design material and writing news releases and other written material.

Speaking and Performing

• Develop and conduct library programs to groups of various ages
• Speak or perform in front groups of up to 50 or more adults and children

Collection development/direct public services

• May staff the Library's public service desks to provide reference and readers advisory services to the public
• Identify and may order material to serve patron needs using various selection and ordering tools and participate in weeding operations.
• Maintain working knowledge and troubleshoot the Library's public computers and other equipment.
• Provide resources for library staff to work effectively with non-English speaking patrons.

Customer Service Standards for Employees: These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.

Communication

• Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
• Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner. Be positive and enthusiastic when speaking with customers.

Respect

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority. Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

• Provide prompt and reliable service. Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Coordinate and perform other projects, functions, and tasks, as assigned.

Education & Experience: Master's degree and one (1) year of experience providing related library services;

- OR -

Any equivalent combination of related education and experience.

Required Certifications/Licenses: A valid driver license. Spanish language competency desired, with an additional 3% of base pay with verified fluency.

Knowledge, Skills, & Abilities

• Knowledge of library principals and practice relating to the position.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of computer hardware and software, including applications and programs.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skill understanding written sentences and paragraphs in work related documents.
• Skill speaking with others to convey information effectively, including large audiences.
• Skill performing in front of large audiences.
• Skill in actively looking for ways to help people.
• Skill being aware of others' reactions and understanding why they react as they do.
• Skill observing, receiving, and otherwise obtaining information from all relevant sources.
• Skill using computers and computer systems (including hardware and software) to enter data or process information.
• Ability to communicate effectively verbally and in writing with coworkers, library users, and others.
• Ability to contribute as a team member to plan and execute initiatives.
• Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others.
• Ability to identify and understand the speech of another person and to communicate information and ideas verbally so others will understand.
• Ability to read and understand information and ideas presented in writing and verbally.
• Ability to keep-up-to-date technically and applying new knowledge to assignments.
• Ability to analyze information and evaluate results to choose the best solution and solve problems.
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time.
• Ability to develop specific goals and plans to prioritize, organize, and accomplish work.