Job description

Westbay Community Action, Inc. is looking for a LIHEAP (Low Income Heating Assistance Program) supervisor to join our team! The successful candidate will oversee application procedures and ensure applications are accurate and processed in a timely manner. The position consists of training, supervising, and overseeing day to day operations of LIHEAP and reception staff. The rate of pay is $21 per hour with generous benefits packages!

QUALIFICATIONS:

• High School diploma required or equivalent
• 3 year experience within LIHEAP Program
• 3 year experience data entry, experience with Hancock data entry system preferred
• Strong working knowledge of modern office communications systems
• Strong communication skills and ability to travel to local outreach/marketing events
• Pass BCI clearance

CORE COMPETENCIES:

• A leader
• Knowledgeable about available program funding and other social and health resources
• Knowledgeable about social, health and mental health interventions
• Able to effect change through advocacy for the client
• A creative thinker
• Energetic and convey a positive attitude
• Committed to a solid work ethic
• Computer literate
• Able to work independently and as a team member
• Able to provide team leadership and build the team
• Able to take initiative and be a self-starter
• Able to make decisions and solve problems
• An active listener
• Able to initiate and sustain trust
• Able to communicate well, both verbally and in writing and possess strong interpersonal skills
• Skilled in time management, organization development and planning
• Accurate in recordkeeping and detailed oriented
• Able to adhere to a work schedule
• Extremely flexible and able to make change when needed
• Able to multitask
• Able to work with people from various cultures and lifestyles
• Sensitive to the family and client needs in the process of becoming empowered
• Able to work with the public
• Able to manage conflict and perform well in crisis situations
• Able to work with difficult people and diffuse tense situations
• Able to model professionalism both in actions and appearance
• Able to make a commitment to continuous improvement and innovation in all aspects of the work
• Willing to engage in self-evaluation and to establish goals for professional development
• Committed to ongoing education and training
• Able to access to a vehicle to conduct agency business as needed
• In possession of a valid driver's license and be able to document a safe driving record and car insurance
• Able to lift 50 lbs
• Respectful and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform duties comparable to those cited.

· Prepare and implement the program mailings to program client base

· Develop the plan for each year's new program, addressing mandated changes

· Oversee day to day operation of LIHEAP

· Develop training opportunities for staff

· Supervise staff and conduct performance reviews as needed

· Review staff work for accuracy and compliance

· Maintain inventory of office supplies

· Train and supervise staff and volunteers and monitor their performance on a daily basis

· Monitor and review caseload with LIHEAP

· Review applications and documents to ensure their completeness and accuracy

· Interview clients as needed and complete applications with documents

· Maintain regular contact with clients and provider companies

· Answer telephone inquiries as needed

· Oversee accuracy of data entry operation and perform quality assurance checks

· Complete statistical and computer reports required by Westbay, the state, and agency partners

· Print and process checks for vendor and client payments

· Attend necessary trainings and meetings

· Act as liaison between the agency and DHS in areas related to LIHEAP

· Process and submit returned funds to Administration

· Ensure strict adherence to program regulations and procedures

· Participate in public policy forums whenever possible

· Education the general community about the services of Westbay

· Complete Funds Status Summary/Vstats, A-60 and other reports as required

· Process and approve Arrearage Management Plan, send approval to National Grid

· Determine eligibility for UWRI Good Neighbor and complete/submit quarterly reports

· Ensure smooth operation in Reception and that the initial contact with Westbay is prompt, courteous and professional.

· In the absence of Director Social Services, assume additional responsibilities as necessary to ensure smooth functioning of Program.

Westbay Community Action, Inc. is an equal opportunity employer.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Warwick, RI 02886: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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