Special Qualifications:

• Require intermediate proficiency in Microsoft Office (Word, Excel, Outlook). Optional experience with MS SharePoint, PowerApps, PowerAutomate, Postman, and Integromat (Make).
• Require at least one year of LMS Administration or Registrar/Student Information System experience, preferably with Docebo LMS.
• Demonstrated ability to communicate effectively with people at all levels of the organization and with different levels of technological understanding
• Ability to multitask under pressure (prioritize tasks and decision making).
• Capability to research and analyze data using standard tools such as MS Excel
• Ability to work within a deadline with good time management skills.
• Demonstrated experience providing excellent customer service (both internal and external).
• Prefer at least one year of experience with troubleshooting/supporting web conferencing technologies such as GoTo Training, Teams, Zoom, etc.
• Prefer at least one year of experience with data collection/survey tools such as SurveyMonkey, CognitoForms, etc.
• Prefer at least one year of experience with Policies and Procedures (P&P) authoring
• Prefer at least one year of experience working in an IACET or otherwise accredited or certified environment. Bonus Points: Demonstrated leadership in attaining or maintaining an institutional certification.
• Ability to enforce departmental policies and procedures in a professional yet firm manner.
• Teachable, adaptable, and can teach others how to perform tasks, in person and virtually
• Self-directed professional with the ability to maintain own schedule and prioritization of your day.
• Energetic can do attitude

Responsibilities:

• Troubleshoot day-to-day issues within the LMS and associated systems
• Read and interpret schedules, comparing information across various systems
• Provide excellent customer service/support to internal personnel and external customers
• Monitor recurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements
• Tracks all uploaded courses, materials, multimedia content, etc. and ensure its accuracy
• Creates and modifies course configurations, assignment of roles, security controls, and permissions
• Maintains data integrity and processes such as course codes, descriptions, user/participant groups, course assignments, and monitors internal system notifications
• Maintains schedule of current and cancelled courses and ensures LMS communicates the course status according to approved processes
• Manages certifications tracked through LMS and external databases and applies rules to granting new certifications
• Maintains and manages paper document lifecycle from creation to destruction
• Creates credentials for new users; terminates accounts and resets passwords
• Provides ongoing training and support resources for stakeholders/end-users
• Communicates bugs/glitches and unexpected errors to management to ensure issues are resolved expediently
• Prepares reports and analytics to provide measurable analysis of overall learning effectiveness and efficiency
• Create process documentation, user guides, quick reference guides as directed.
• Process key cards, rosters, certificates, and other administrative documentation in a timely manner.
• Ability to work independently as well as within small teams, and exercise sound judgement.
• Strong organizational and time management skills.
• Create, maintain, and analyze various reports on a weekly, monthly, quarterly, and yearly basis.
• Provide data and insight to management to support business decisions.
• Assist with the investigation of failed credit card payments; resolve any exceptions or issues and retrieve receipts.
• Provide information for various audits throughout year.
• Create and maintain library of P&Ps
• May be required to schedule, interface with/greet students, vendors, and other visitors to the facility
• Coordinate scheduling, rooms, and catering for meetings and classes
• Adherence to all company policies and procedures
• Other duties as assigned

Education:

• Education: Bachelors Degree

Schedule:

• Hourly Standard business hours
• Dallas based (required)
• Potential for remote work after training period

Travel Requirements:

• Less than 10%