Job description
The Lobby Services Associate performs a full range of customer service duties to ensure that visitors are greeted and provided all information vital for efficient patient and visitor experience.
Job Duties and Responsibilities:
- Provide information, wayfinding tools and literature to visitors. Answer and direct phone calls and route inquiries to other departments in the organization or supervisor as appropriate. May collaborate with other departments and/or resources to ensure a positive visitor experience.
- Greet and work with all visitors as they arrive or exit. Acquires vital information to provide appropriate informative assistance back to all visitors, including securing transportation.
- Ensure that visitors and/or patients reach their destination by providing directions, instructions and/or directly escorting them safely across the campus.
- Maintain lobby and/or office area by ensuring all informative literature is available and that area is kept clean and professional.
- May help triage patients according to organizational guidelines.
Education:
High school diploma or GED strongly preferred.
Experience:
One (1) year of customer service and/or front desk experience required. Three (3) years of experience preferred.
Working Title:Lobby Services Associate
Department:Lobby Services
Business Entity:Clinical & Support Services
Job Category:,Administrative,Administrative
Job Specialty:Customer Support
Position Type:Full-time
Shift Length:8 hour shift
Shift Type:Day
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