At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Logistics Analyst in Morton, IL.

The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.

Learn more about the Caterpillar Experience

As a Logistics Analyst, you will provide excellent customer service for external customers and internal needs. This includes managing the EDI (Electronic Data Interchange) system, which is the external customer ordering system. To manage customer inquiries throughout North America regarding availability, complaints and special needs. Internal position is voice of the customer to operations and provides reporting to management members.

Job duties and responsibilities may include but are not limited to

• Create and manage multiple complex sales reports that are used by various departments and members of management for planning and reporting, as well as working with operations regarding order flow and forecasting.

• Manage all customer service calls daily, this position must step in and handle needs in the absence of the two senior department members. The position duties would expand to handle customer situations and requests from internal management that would otherwise by addressed by senior members.

• Provide guidance and training as needed to the administrative support assistant, the shipping department, IT, and others regarding processes, prioritization, and software/system use. This is accomplished by developing detailed job instructions or through training time.

• The position is an acknowledged expert in the department and frequently provides technical support on complex issues to internal and external customers. The position's primary customers are external. External contacts include various customers and vendors in a geographic market.

• Identify problems quickly and correctly and resolve issues by following departmental guidelines or applying a solution that worked in the past. Excellent decision-making, analytical, and communication skills are required to deal with complex customer problems.

• Personal accountability and a strong customer focus are critical. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality The position serves as a facilitator for the analysis and development of new quality initiatives for the measure(s) stated.

Basic Qualifications

• Minimum 2 years of experience using warehouse management systems

• 1 year of experience working in a logistics role

Top Candidates Will Also Have

• Analytical thinking skills, problem solving, high level of initiative, and high technical ability (PartsViz, PowerBi, Antares, eWM)

• Previous experience with dealer engagement

• Ability to work independently engaging leadership as appropriate.

• Excellent interpersonal, teamwork, organization and communication skill

• Thorough understanding of company policies and procedures

Additional Information

Position may be required to cover off shift and/or weekend hours on occasion.

No travel is required for this position

No relocation is offered for this position

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers . #Li-onsite

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.