Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

JOB SUMMARY:

Responsibilities of the Lost and Found Coordinator include, Organizing and logging of all property, maintaining of all Lost and Found logs and reports. Gathering information to return items to guests, conduct follow-ups on Lost inquiries when necessary. Preparing Lost and Found items for charity or return to employees. Coordinate cage receipts with accounting and casino cashier. Maintain Lost and Found items in the security lock-up. Coordinate Lost and Found items and logs with The Housekeeping Department. Work in Security Office as needed. Perform any and all added or requested duties by the Directory, Asst. Director or Supervisor.

ESSENTIAL JOB FUNCTIONS:

• Greet customers immediately with a friendly and sincere welcome; use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals, and airline shuttle service, etc… according to individual needs.
• Facilitates resolution of customer complaints through personal action, and coordination with other departments.
• Provide information and assistance based upon a comprehensive knowledge of the property and familiarity with amenities offered.
• Act as an ambassador of the hotel by selling the property to our guests. Marketing the property’s restaurants, slot tournaments and promotions, show and events.
• Interface with other departments to attain a well-rounded knowledge of the property.
• Log of items into Lost and Found
• Organization of Lost and Found items
• Maintain Lost and Found Logs
• Prepare items for mailing to guest
• Prepare items to be given to charity and returned to employees
• Coordinate items and logs with Housekeeping
• Gather information and conduct follow ups of Lost Inquiries when necessary
• Coordinate cage receipts with Accounting and Casino Cashier
  

QUALIFICATIONS

The following qualifications will be required for the Lost and Found Clerk / Coordinator.

• High school graduate or equivalent is required
• 1 to 2 years preferred prior Lost and Found experience
• Prior experience is a position with direct guest contact is preferred
• Must have the ability to work independently
• Ability to manage several tasks at once
• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
• Must be able to work any day of the week and any shift
  

PERSONAL CHARACTERISTICS / ATTRIBUTES

• Neat, professional appearance with good personal hygiene.
• Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.
• Must be “team centered" and able to share credit due with fellow team members while promoting a positive work environment and team spirit. Must work well with other departments and management as necessary.
• Must be tactful, maintain confidences, and foster an ethical work environment, prevent inappropriate behavior by co-workers, handle all situations honestly.
• Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.
• Must show respect and be able to adapt to different values, cultures, or backgrounds when dealing with difficult people or situations. Build and maintain long term associations based on trust, help others.
• Must be able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time.
  

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

• Must be able to respond calmly in crisis and stressful situations, and be able to make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
• Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports. Must be able to read, write, speak and understand English.
• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
• Must be able to pass and maintain the physical, mental, and environmental demands of the position.