Job description
LTC Services Screener I (CT)- Screens requests for Community Care Services Eligibility programs under Health and Human Services regarding applicant eligibility and process for unit assignment. Screens and provides general and specific information about Long Term Care services to applicants, consumers and general public. Makes appropriate referrals to other program areas and community partnerships in the Region. Assigned as needed to a remote community partners site at least twice a week. Provides extensive coordination and problem solving. Works with limited supervision and has considerable latitude for the use of initiative and independent judgement.
Essential Job Functions:
Answers the toll-free intake line for multiple CCSE regions. Communicates on a basic level with others (internally and externally) to provide, exchange or verify information. Provide inquiries, address issues, or resolve/report problems or complaints. Routes calls and takes messages as appropriate. Operates a computer using the Service Authorization System Online (SASO) and Texas Integrated Eligibility Redesign System (TIERS) to document, update or inquire into case records. Interviews and assesses applicants for potential eligibility for Community Care Services Eligibility program under Health and Human Services. Serves as client advocate and agency representative in locating available resources and making referrals to community resources as deemed appropriate. Be able to work a regular and predictable work schedule and be willing to report to a remote community partner site. Completes additional tasks, projects or other assignments upon request of management staff.
Answers the toll-free intake line for multiple CCSE regions. Communicates on a basic level with others (internally and externally) to provide, exchange or verify information. Provide inquiries, address issues, or resolve/report problems or complaints. Routes calls and takes messages as appropriate. Operates a computer using the Service Authorization System Online (SASO) and Texas Integrated Eligibility Redesign System (TIERS) to document, update or inquire into case records. Interviews and assesses applicants for potential eligibility for Community Care Services Eligibility program under Health and Human Services. Serves as client advocate and agency representative in locating available resources and making referrals to community resources as deemed appropriate. Be able to work a regular and predictable work schedule and be willing to report to a remote community partner site. Completes additional tasks, projects or other assignments upon request of management staff.
Knowledge Skills Abilities:
Ability to report casework and communicate with others in a professional manner. Ability to explain complex or difficult information in a pleasant and understandable manner. Ability to read and interpret policy, procedures and information. Knowledge of interviewing concepts. Ability to communicate verbally with applicants, consumers and the general public. Ability to verify and gather information and/or follow and explain program policies and/or procedures. Knowledge of community resources available to persons who are elderly or have disabilities. Ability to prepare, create and update Excel spreadsheets, narratives, reports, and correspondence in a clear and concise manner. Knowledge in the usage of IT systems to include, Excel, Word, E-mail, SharePoint and any software useful in documenting work activities to include create and update Excel spreadsheets. The ability to enter information in automated system while talking on the telephone. The ability to perform research and generate referral with gathered information.
Ability to report casework and communicate with others in a professional manner. Ability to explain complex or difficult information in a pleasant and understandable manner. Ability to read and interpret policy, procedures and information. Knowledge of interviewing concepts. Ability to communicate verbally with applicants, consumers and the general public. Ability to verify and gather information and/or follow and explain program policies and/or procedures. Knowledge of community resources available to persons who are elderly or have disabilities. Ability to prepare, create and update Excel spreadsheets, narratives, reports, and correspondence in a clear and concise manner. Knowledge in the usage of IT systems to include, Excel, Word, E-mail, SharePoint and any software useful in documenting work activities to include create and update Excel spreadsheets. The ability to enter information in automated system while talking on the telephone. The ability to perform research and generate referral with gathered information.
Registration or Licensure Requirements:
N/A
N/A
Initial Selection Criteria:
1) Submitted application indicates any paid experience providing customer service in any field or setting. Customer service experience in retail settings, call center settings, food services and social services settings satisfies this requirement (this list not all-inclusive).
2) Submitted application indicates any paid experience performing data entry using a keyboard and computer. Usage of cash register systems and ordering and inventory systems satisfies this requirement.
3) Submitted application indicates applicant is verbally bilingual in English and Spanish.
4) Submitted application indicates applicant has experience using automated systems that must include email systems such as MS Outlook and word processing systems such as MS Excel and/or MS Word.
5) Submitted application indicates applicant is willing to travel at least up to 25% of the time.
6) Submitted application indicates applicant willing and able to work a regular and predictable work schedule from 8am to 5pm, M-F.
1) Submitted application indicates any paid experience providing customer service in any field or setting. Customer service experience in retail settings, call center settings, food services and social services settings satisfies this requirement (this list not all-inclusive).
2) Submitted application indicates any paid experience performing data entry using a keyboard and computer. Usage of cash register systems and ordering and inventory systems satisfies this requirement.
3) Submitted application indicates applicant is verbally bilingual in English and Spanish.
4) Submitted application indicates applicant has experience using automated systems that must include email systems such as MS Outlook and word processing systems such as MS Excel and/or MS Word.
5) Submitted application indicates applicant is willing to travel at least up to 25% of the time.
6) Submitted application indicates applicant willing and able to work a regular and predictable work schedule from 8am to 5pm, M-F.
Additional Information:
Must be able to work a regular and predicable full-time (40 hours per week) work schedule in accordance with agency leave policy. This position is NOT eligible for compressed work week schedules. This position IS eligible for part time telework once training and job performance standards are met. This position is included in a career track series. Job offer will be at the entry level, Screener I salary $2075.83 to $3,047.58.
HHS agencies use e-Verify. You must bring your I-9 documentation with you on your first day of work.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: HM, 4C0X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Must be able to work a regular and predicable full-time (40 hours per week) work schedule in accordance with agency leave policy. This position is NOT eligible for compressed work week schedules. This position IS eligible for part time telework once training and job performance standards are met. This position is included in a career track series. Job offer will be at the entry level, Screener I salary $2075.83 to $3,047.58.
HHS agencies use e-Verify. You must bring your I-9 documentation with you on your first day of work.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: HM, 4C0X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
MOS Code:
NOTE: In reference to VA codes used 0130 as screener information and referral not found on system.
NOTE: In reference to VA codes used 0130 as screener information and referral not found on system.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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