OVERALL RESPONSIBILITIES:

To uphold Clinica Family Health Services’ mission to provide the highest level of continuously improving quality medical, dental, and behavioral care, health education and preventive services possible to the uninsured and underserved, embracing the values of:

• Service to Others
• Creativity
• Diversity
• Excellent Teamwork
• Do the Right Thing
• Make Clinica a Great Place to Work

This job exists to: Serve as coach and supervisor for the Medical Assistants who work on the Pod delivery teams in collaboration with the RN and medical team, providing the highest level of continuously improving quality medical care, health education and preventive services possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day-to-day direct supervision/coaching of Medical Assistants, including hiring/firing authority and performance appraisals
  • Manage MA pod/patient flow, including MA visits and group visits.
  • Manage tasks and patient/provider follow up with assistance from team.
  • Oversee patient prep and room set up for clinical care.
  • Accomplish orientation, education and training of new clinical pod staff in clinical support activities. This will include leading classroom trainings on clinical skills.
  • Supervise proper routine cleaning and storage of medical equipment.
  • Ensure stocking of exam rooms is standard and complete.
• Provide pro-active clinical support while assisting the clinician in meeting patient care follow up, exam room set up and meeting organizational goals (see Medical Assistant Job Description).
• Collaborate with Clinic Nurses and ANDs regarding Pod supervision.
• Administer CLIA and lab proficiency in a timely manner.
• Proficient in the use of Clinica Patient Portal.
• Lead daily pod huddles and/or morning staffing huddle.
• Oversee patient prep and room set up for clinical care.
• Supervise medication refills in-house and out.
• Maintain and update daily schedules for the pod
• Review lab tracking reports daily to assure lab quality
• Serve as back up to the Nurse Supervisor /Assistant Nursing Director/Clinic Director for NextGen emergent scheduling needs.
• Participate on designated committees. Including:
  • Clinic Leadership Team
  • MATM monthly meeting

OTHER DUTIES AND RESPONSIBILITIES:

• Maintain a safe work environment:
  • Implement, review, apply and actively enforce the clinic’s safety policies.
  • Support the safety program by actively looking for opportunities to improve safety practices and evaluate staff for safety practices and ergonomic issues.
  • Discipline staff when safety policies are violated.
• Compliance:
  • Knowledgeable of and compliant with laws and regulations governing area of responsibility.
  • Responsible for reporting any potentially non-compliant conduct.
  • Cooperate fully with our Compliance Officer in upholding our Compliance Plan.
• Performs other duties and responsibilities, as required.

SUPERVISION: Yes

Responsibilities:

• Manage and coach Medical Assistant Staff in collaboration with Nurse Supervisor.
• Initial and annual Performance Evaluations.
• Disciplinary action as needed.
• Leadership and modeling of Clinica values.

SCOPE OF AUTHORITY:

Progress is reviewed quarterly and results are measured and formally evaluated annually.

POSITION QUALIFICATIONS:

PRINCIPAL WORKING RELATIONSHIPS:

• All Clinica employees and managers
• Patients
• Outside contacts such as community, other healthcare providers

MATERIALS AND EQUIPMENT DIRECTLY USED:

• Medical supplies and equipment
• Computer/Lap Top/Tablet
• Data and data-based development and resources
• Telephone, Cell phone

WORKING ENVIRONMENT / PHYSICAL ACTIVITIES:

• Risk of exposure to blood borne pathogens.
• Usual office environment.
• Ability to travel from clinic to clinic as required.
• Evening or weekend work may be required.

What we offer:

• Competitive Vacation Time
• Paid Holidays
• Medical Benefits
• Dental Benefits
• Vision Plan
• Retirement Plan
• Flexible Spending Account
• Great opportunity to gain experience in the health care system and opportunity for professional development and become a Medical Assistant or enter into another clinical or operations role within a health care setting

Compensation: Approximately $23.39 - $25.32 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.

COVID-19 Vaccine (Required) Religious or Medical Exemptions available via application process.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.