Job description

Maintenance Coordinator
Vacation Rental Management Company currently seeks to fill the position of Maintenance Coordinator for the Kitty Hawk office. This role is a key position within the company on the delivery of customer service to our guests and homeowners. This is not an entry level position.

Reports to: Maintenance Manager

Work Week: TBD (Weekends required)

Job Requirements:

· Coordinate the activities of Field Maintenance Technicians and keep them highly organized and efficient

· Coordinate and keep the team and owners up-to-date with the status of vended work

· Utilize our technology systems to properly create, update, and close out work tasks (internal and vendor)

· Clearly and quickly communicate with homeowners and guests on any maintenance issues that may arise

· Partner with the Maintenance Manager on improving both internal tech and vendor effectiveness

· Investigate maintenance compensation requests.

· Regular meetings with management to review expenses and give advice on improving financial operations of the department

· Other tasks and duties as requested

Critical Skills:

· Ability to manage constant flow of work and communicate clearly via e-mail, text, phone and written word

· Problem solving using facts and data

· Positive ‘get it done’ attitude

Minimum requirements:

· High School education (or GED). 2-year+ college experience preferred

· Reliable transportation and report to work on-time

· Demonstrated experience using MS Office applications (or similar)

· Background in customer service

Physical Requirements:

· Must be able to work long periods in an office environment

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Maintenance Coordinator: 1 year (Preferred)
• Hospitality / Vacation Rental industry: 1 year (Preferred)

Work Location: In person

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