Job description

MAINTENANCE TECHNICIAN

DEPARTMENT: ACCOUNTABLE TO: FLSA STATUS: REVISION DATE:
Operations Maintenance Supervisor Non-Exempt 1/4/21

JOB PURPOSE:
Maintenance Technician - responsible for aspects of property maintenance including: curb appeal, service requests, apartment turnover, preventative maintenance, resident relations, contractor and vendor management & and support of other team members.
ESSENTIAL JOB FUNCTIONS: a. Perform maintenance, as required, to have apartments in a move-in condition. b. Perform work orders as assigned. c. Assist in maintaining all common grounds as required. d. Assist in maintaining pool and spa as well as other property amenities as assigned. e. Assist Maintenance Supervisor in the performance of all maintenance as required in conjunction with the request of the Property Manager. f. Abide by all company policies and procedures as well as property policies applicable to your particular property. g. Assist with on-call duties. h. Ensure all common areas and amenities are clean and in good working order. i. Maintain overall curb appeal of community by assisting in the necessary repairs and clean-up. j. Complete work orders within 2 business days in a prompt and efficient manner and submit to Maintenance Supervisor at the end of each day. k. On-call for emergencies at night or on weekends as directed by the Maintenance
Supervisor. l. Any other duties and responsibilities as may be assigned by the company. m. Follow and adhere to Fair Housing laws.

SUPERVISOR RESPONSIBILITIES::
None Direct/Indirect Supervision (hires, prepares
Lead Role appraisals, etc. Indirect means there are employees who report to a supervisor/manager who them reports to this position)
Appx number of subordinates: 0

SPECIFIC SKILLS AND KNOWLEDGE:

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MAINTENANCE TECHNICIAN

 HVAC Certification Highly Preferred
 General understanding of Fair Housing Laws

EDUCATION AND EXPERIENCE:
High School Diploma Desired; Trade School Certificate

LICENSING REQUIREMENTS:
EPA Certification for HVAC highly desired

PHYSICAL REQUIREMENTS and WORK ENVIRONMENT:
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee frequently is required to stand, talk and hear and must be mobile, able to climb ladders, balance, and stoop, kneel, crouch, and crawl.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in outside weather conditions; sometimes in extreme heat and/or adverse conditions. The employee frequently works near moving mechanical parts, and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risks of electrical shock.

The noise level in the work environment can be loud.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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MAINTENANCE TECHNICIAN

The Robinson Group reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all inclusive as of the date this document is prepared. However, this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at The Robinson Group. Further, the job description is not a guarantee that you will perform any or all of these duties.

I have read and understand the above job description. I have the skills and can perform the physical requirements with or without reasonable accommodation. I have the education requirements and experience requested.

PRINT NAME:

SIGNATURE: DATE

SIGNATURES:

MANAGER (2ND LEVEL) Date HUMAN RESOURCES Date

DESIRED COMPETENCIES:
 Analytical

Collects and researches data; Designs work flows and procedures.
 Problem Solving

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

 Project Management
Develops project plans; Coordinates projects; Completes projects on time.

 Customer Service
Manages difficult or emotional customer situations; Responds promptly to customer needs;
Responds to requests for service and assistance; Meets commitments.

 Interpersonal
Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

 Teamwork
Exhibits objectivity and openness to others' views; Welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

 Oral Communication
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

 Written Communication
Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

 Change Management
Develops workable implementation plans; Communicates changes effectively; Monitors transition and evaluates results.

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MAINTENANCE TECHNICIAN

DESIRED COMPETENCIES: (Cont’d)
 Quality Management

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
 Cost Consciousness

Conserves organizational resources.
 Diversity

Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

 Ethics
Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

 Organizational Support
Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

 Adaptability
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

 Initiative
Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.

 Innovation
Displays original thinking and creativity; Meets challenges with resourcefulness; Develops innovative approaches and ideas.

 Motivation
Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;
Measures self against standard of excellence.

 Planning/Organizing
Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.

 Quality
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;
Applies feedback to improve performance; Monitors own work to ensure quality.

 Quantity
Meets productivity standards; Completes work in timely manner.

 Professionalism
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

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Job Types: Full-time, Contract

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Phoenix, AZ 85022: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Maintenance: 1 year (Preferred)
• HVAC: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• HVAC Certification (Preferred)

Work Location: In person

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