Job description
Experience:- 4+ years managing a team of 4-8
- 6+ years professional experience within Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.
- Demonstrated success managing a team with a track record of developing a high performing team.
- Goal Attainment: Demonstrated success in exceeding business, territory, and/or account goals using a consultative, solutions-focused approach.
- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication.
- Data Interpretation: Experience using data to inform, report, and forecast for the purpose of making business decisions.
- Planning: Track record of developing long term business and/or account strategy with a demonstrated ability to effectively manage multiple complex projects and priorities across different teams and organizations, in a fast-paced, deadline-driven environment.
- Aspiring: Demonstrated ability to overcome and work around problems that are inevitable in ambiguous and rapidly growing business.
Job summary
Amazon’s fast growing New Seller Success and Business Development organization is seeking a Manager, Account Representatives to lead a team of Account/Sales Representative for our Fashion Apparel recruitment team.
The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams.
Key job responsibilities
In this role, you will be responsible for all business and operational objectives of your team (3-5 direct reports). You’ll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
Key job responsibilities
Business Growth
Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer term strategic investment.
Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
Process Excellence
Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development
Spot areas of unnecessary process or inefficiencies and work to simplify.
A day in the life
A day in the life
Manage a team of Account Managers (3-5 direct reports)
Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
Experience in E-Commerce, Retail, Consulting and/or B2B
- MBA
- Experience and expertise communicating/influencing senior business decision makers (C-level)
- Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
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