Job description
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Position Summary
"Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy."
This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Responsibilities
Provides quality customer service and support to Delivery Operations
-
Maintains confidential Company/Employee information in a professional and discreet manner.
-
Maintains office record retention files.
-
Orders office supplies
-
Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily.
-
Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties.
-
Updates local bulletin boards with required reference materials
-
Efficiently uses available tools or systems to effectively communicate reliability details to external customers
-
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends.
-
Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
-
Facilitates communication between internal and external customers.
-
Reports job status details to operation center personnel and others as requested.
-
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
-
Ensures work is scheduled and executed timely
-
Assist with preliminary research and root cause analysis for customer issues
-
Collaborates with other work groups to ensure desired customer experience
-
Professional and courteous in all contacts
-
Initiates facility/security requests (broken printers, lights, cameras, etc.)
Cost Management
-
Applies correct general ledger accounting in all work-related applications and functions within area of responsibility.
-
Assist in reconciling work order materials, labor, and equipment to represent actual field construction.
-
Assist in resolving errors and prepares for close-out of construction work orders in work management system,
-
Developing skill sets to report units of property to asset accounting accurately.
-
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines.
-
Creates appropriate work order to complete follow-up work.
-
Processes Invoices and Customer Billing
-
Assist with managing Office Supply needs.
Reliability
-
Prepares for and provides emergency restoration support as needed.
-
Supports the Delivery Operations reliability programs or processes using appropriate work management applications.
EE Engagement/Safety
-
Supports Human Performance safety culture through active participation in safety meetings.
-
Follows ergonomics and office safety guidelines.
-
Supports corporate initiatives.
-
Demonstrates a commitment to continuous learning and development.
Basic/Required Qualifications
Note: This posting is for one position. Dependent on relevant experience, the level to which a candidate is aligned is outlined below.
Work Management Specialist I:
-
High School/GED degree
Work Management Specialist II:
-
High School/GED degree
-
One year related work experience
Desired Qualifications
-
Associates degree in Business or
-
Bachelors degree in Business
-
In addition to desired degree, 2 years related work experience
Additional Preferred Qualifications
-
Demonstrates excellent customer skills
-
Possesses effective written and verbal communication and interpersonal skills
-
Collaborates effectively in a team environment
-
Demonstrates knowledge of Microsoft Office software
-
Effectively manages stressful situations
-
One+ years of providing customer service support
-
Proficient in Microsoft Office software
-
Knowledgeable of Delivery Operations processes and work management and related computer applications
Working Conditions
-
Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
Specific Requirements
-
Must have flexibility and dependability during normal work schedule and emergency storm restoration.
Travel Requirements
Not required
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Tuesday, May 23, 2023
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Privacy
Do Not Sell My Personal Information (CA)
Terms of Use
Accessibility
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.