Job description

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children, with an emphasis on families who lack the information and financial resources to access these options. By pursuing this mission, we help public education fulfill the promise of equal opportunity.

Step Up For Students offers an excellent benefits package:
Medical - HSA/FSA - Dental - Vision
Company Paid Disability - Life Insurance
401K Match - Tuition Reimbursement
Generous Time off Policy - Professional Development

This position is remote, but the ideal applicant will live in the Jacksonville, Florida area.

Manager, Customer Experience leads selected initiatives, supports a region of schools, collaborates with others within the organization, and takes a leadership role to support the organization's mission. The Manager, Customer Experience reports to a Director, Customer Experience or Senior Manager, Customer Experience depending on area of responsibility.

Essential Functions

• Serves as a project manager for department initiatives.
• Builds relationships and demonstrates ongoing collaboration and coordination with schools and parents.
• Leads a team and/or an initiative/project
• Strategizes and implements a continuous improvement model to evaluate critical success factors and the impact of each team's work on those factors.
• Demonstrates a commitment to lifelong learning.
• Assists senior leadership on new initiatives, and serve as a resource for other SUFS staff, as needed.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Minimum Qualifications
Minimum of 5 years of related work experience OR an equivalent combination of education and experience. Subject matter expert in the field of education. Ability to travel regionally and statewide.

Knowledge, Skills & Abilities

• Ability to use existing technology to achieve desired results.
• Implementation/execution skills (time management, multi-tasking, organizing projects and people).
• Ability to manage time and diverse activities under deadlines while delivering quality results.
• Strong organizational skills and attention to detail; ability to follow through.
• Excellent customer service skills.
• Works well under pressure, professional demeanor, and strong communication skills (verbal and written).
• Judgment and decision-making skills; solution-driven problem solving.
• Interpersonal skills; negotiating, listening, diplomacy and tact.
• Ability to demonstrate appropriate Cognitive Emotional Management competencies.

Core Values
Step Up For Students believes strongly in two key core values, and it is the responsibility of all employees to demonstrate these values in their everyday work in order to maintain a positive and effective organizational culture.

Everyone is an asset.
Every event is an improvement opportunity.

Physical Demands
This position may occasionally require the abilities of minor physical exertion and/or physical strain such as lifting or exerting force up to 10 lbs.
This position regularly requires the abilities of sitting, fingering or manual dexterity, grasping, talking, hearing, seeing and repetitive motions.

Work Environment
This position will require an occasional in-person meetings required. Work may require some statewide travel.

Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

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