Job description

General Manager
Patel Management Group owns and operates 35 plus Dunkin Donuts stores throughout Florida and Alabama and has been in business for over 30 years.
The Manager needs to have at least 2+ years experience as a Restaurant Manager with QSR experience and managing multi-store locations. The Manager's position is a unique opportunity for the right person that's disciplined, a self-starter, driven and willing to work hard and smart to be successful. You will have the thrill of building and managing a staff at a restaurant with tremendous brand recognition.

BENEFITS:
Base Salary + Bonus
Paid Vacation and Sick Days
Medical & Dental Coverage
Lots of Growth Opportunities as the company continues to expand
More â?

JOB SUMMARY:
The Manager is responsible for the oversight of operations of store. This position is instrumental in providing their teams with a stimulating and supportive working environment. They will lead their team to drive performance to Dunkin Brand standards, maintain and increase standards of customer service, maximize sales and profitability, and control the training and development of their staff. You will be expected to possess the ability to work well under pressure as well as superior level decision making, planning, and organizational skills. You will be expected to be confident in their abilities and drive enthusiasm in their entire team in accordance with the company's culture and mission statement.

ESSENTIAL JOB FUNCTIONS:
Enjoys Working with People.
Establishes compelling goals and accepts responsibility for personal and team commitments with a clear passion for results. Manager is to effectively manage labor cost, food cost, loss prevention procedures, inventory systems, and cash control.
Creates and executes effective action plans and conducts follow up that drives accountability.
Exercises common sense, experience, and good judgment regarding the business. Makes decisions based on what best supports the vision of the company. Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change. Understands and evaluates competition and applies expertise to address business opportunities.
Operates with integrity, demonstrates honesty, and treats others with respect. Develops and communicates goals encouraging collaboration and teamwork. Leads others to take effective action.
Oversees effective execution of all marketing initiatives and product Ensures that all marketing initiatives are monitored with an emphasis on preplanning and well executed training and preparation.
Engages and empowers teams to develop solutions that drive business results. Communicates said results, recognizes top performance, shares best practices, and encourages a collaborative environment in which all restaurant teams are encouraged to learn from each other and achieve the required
Ensures the safety and security of the restaurant employees and guests through a focus on preventative maintenance, systems, and
Ensures compliance with applicable laws within district, including Federal, State and local labor laws.
Leads by example and promotes an environment where there is a sense of urgency to satisfy guests. Anticipates and understands guests' needs with a focus on exceeding their expectation. Reviews guest feedback and engages the team in developing action plans to improve the guest experience. Promptly handles guest concerns and ensures that root causes are identified and rectified at store level.
Develops high performing leadership teams through rigorous selection, training, performance management, and ongoing professional Ensures appropriate training tools are used to foster consistent knowledge with new and existing team members. Provides honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
Utilizes interpersonal skills to confront tough issues and resolve disagreements constructively. Seeks to understand conflict using active listening. Identifies and resolves situations using facts involved and ensures consistency with company policies and procedures. Escalates issues as appropriate.
Oversees and engages with the teams to be proactive in hiring, on-boarding, training, and development of employees to ensure that locations have the ability to consistently meet guest demand and business goals.
Understands and utilizes situational leadership principals as the foundation for all coaching.
Identifies and resolves issues in a timely manner. Identifies root cause of problems and guides as Manager to implement solutions to prevent from reoccurring. Uses information at hand to make decisions and empowers others to make decisions as well.
Must be available to work any shift that is required which includes all shifts, holidays, and weekends as needed.

SKILLS/QUALIFICATIONS:
1-3 years in a single unit management capacity, in a fast-paced environment. Experience in a quick service restaurant (QSR) is preferred.
Managing store is required
Experience with POS management system (both front and back office)
Strong communication and organizational skills.
Possess fair leadership qualities and coaching skills including conflict management with a friendly and calm demeanor and a team Player
Possess adequate computer skills (email, MS work, MS Excel, etc.)
Demonstrated ability to interact easily with diverse groups.

EDUCATION:
Some college education preferred.
JOB TYPE: Full-time

REQUIRED EDUCATION:
Associate

REQUIRED EXPERIENCE:
Unit Management: 3 years
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

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