Company Overview
Since the 1970s, Chicago Family Health Center (CFHC) has become the primary care medical home for thousands of Chicagoans, including some of the city's most vulnerable populations. As an award winning, nationally recognized leading voice for community health centers, CFHC has played a vital role in providing access to affordable, comprehensive healthcare services to underserved communities throughout Chicago. We are a federally qualified community health center that has six locations: South Chicago, East Side, Roseland, Pullman, Chicago Lawn and Chicago Vocational Career Academy (CVCA).

Our highly skilled doctors and medical staff are dedicated to providing the best possible care to our patients. We recognize the vital role CFHC plays not only in our patient’s health, but also as an essential resource that strengthens the communities we serve, which has established CFHC as a premier provider of choice and we welcome you to join our team. We are recruiting for our Manager of Referral & Medical Records role, apply today and discover the many benefits of sharing your expertise with our valued patients.

• Responsible for ensuring all organization referral and authorization functions are met and adhere by CFHC, state, federal and local accreditation policies and procedures.
• Facilitates collaboration between referral coordinators, telehealth assistants, health educators, providers, clinic managers, and medical assistants supporting patient linkage to primary and specialty care services.
• Functions as the liaison between referral sources, managed care representatives, patients and physicians concerning the network of care overseen by primary care providers at CFHC.

• Plans, develops, implements, evaluates, and monitors administrative and operational policies, procedures and processes associated with the medical records departments.
• Responsible for the direct supervision of medical records staff and ensuring the day-to-day medical records functions are met timely.
• Facilitates collaboration between medical records clerks, clinical managers, providers, and IT personnel.
• Ensures the quality of medical/health records by verifying their completeness, accuracy, and proper entry into computer and information systems.
• Assesses patient charts for missing and complete information, collaborating with providers and administrative staff to ensure completion.

• Oversees the supervision of the staff related to Medical Records Department and Referral Services.

• Under the direction of the COO, assists in the development and implementation of goals and objectives to ensure high-quality, cost-effective operations associated with Department responsibilities.
• Administers personnel policies and procedures, interviews and supports selection of new hires, ensures orientation for on-the-job responsibilities, resolves conflicts, and evaluates employee performance.
• Analyzes, recommends, and supports best practices seeking to improve performance on quality measures to engage in work redesign, changes within the organization systems, workflow processes, policies and procedures, and quality improvement.

• A minimum Bachelor of Arts in Business Administration, Public Health, Health Administration, or related field required.
• A minimum of five (5) years of experience in medical records and patient referral services and a minimum of five (5) years of managerial experience required.
• Advance coursework and training from an accredited medical records program.
• Registered Health Information Technician (RHIT) Certification, preferred.
• Previous experience with EMR is required.

• Proven knowledge of Medicaid and managed care insurance programs.
• Strong critical thinking, collaboration, research, general business operations, and problem-solving acumen.
• Deep knowledge of research, principles, and practices around diversity, inclusion, and racial equity.
• Ability to meaningfully engage a wide variety of diverse stakeholders in challenging dialogue and critical self-reflection around racial identity, implicit bias, systemic racism, and structural inequities.
• Ability to proactively identify challenges and barriers to stated objectives and employ assistance in addressing.
• Solid working knowledge of computers including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Windows, and internet applications.

Benefits

• Medical, Dental, Vision (Employee/Employer Contribution)
• Company Paid Life Insurance and Short-term & Long-term Disability
• Plus Supplemental Life Insurance
• 401 (k) with a match
• Vacation/Sick Time
• Tuition Reimbursement
• Professional Development

Equal Opportunity:

Chicago Family Health Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity, and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.