Job Summary:

The Manager of Training leads and is responsible for the Company’s associate training strategy. Responsibilities include ideation, design, implementation, delivery, compliance, and effectiveness. The successful leader will be dynamic, inspiring, results oriented and will deliver performance impact throughout the Company and each of its hotels. The role will foster a values-driven culture of continuous learning, professional development, brand expertise, associate and guest loyalty, and knowledge sharing for Sandpiper Hospitality [SH] for all associates.

Essential Job Functions:

• Ensure all brand training is completed as required at each SH hotel/business.
• Lead, manage and develop Sandpiper U to achieve its objectives as it relates to Weekly Training Series, New GM training and Frontline Training.
• Build and implement on-boarding systems for new non-exempt associates.
• Develop new and necessary training programs for exempt and non-exempt associates.
• Liaise with President & CEO on GM’s Round Table, assist with facilitation.
• Develop associate/company culture programs and lead implementation processes at our hotel/businesses.
• Conduct development needs assessments to determine necessary requirements for delivering proper training to the department, developing training outline and curriculum.
• Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
• Deliver, organize, and create training sessions (per the Brand Standard) and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
• Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
• Ensuring that administrative training operations are running effectively and in compliance with Company and Brand Standards.
• Actively searches, creatively designs, and implements effective methods for enhancing training and development, and outstanding customer satisfaction.
• Partners with internal and external experts to ensure adherence to the latest industry trends and practices.
• Maintain a library of training aids.

Qualifications:

Education: Undergraduate degree in Hospitality, Travel & Tourism, Business Management, Marketing, or another business-related field required

Experience: 3+ years of experience in a management or leadership role in human resources or business development roles in the hospitality industry or related field[s] with a clear track record of outstanding success and results

• Desired candidate would have a degree of operations experience in hotel[s] or related fields.

Desired candidate would have multiple years of experience in extended stay sales and/or operations experience

Knowledge: • General understanding of common office procedures

• Basic business management practices

Skills & Abilities: • Able to make formal, professional presentations effectively and persuasively.

• Able to produce slick presentation decks and/or video presentations.
• Must be able to read, write, and speak English proficiently.
• Intermediate computer operation including but not limited to accessing data from the internet.
• Effective communication with staff and guests
• Effective conflict management
• Read, comprehend, and follow written procedures.

DRUG FREE WORKPLACE M/F/D/M/V E.O.E.