Job description

Location: 777 Harrah's Blvd, Chester, PA 19013

We are hiring a Marketing Desk Agent for our award-winning team within the Philadelphia, PA area!

Company Overview:

Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since it’s beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment.

Hourly Range: $12.00 - $12.60

Shift Type: Full Time

Special Incentives:

• Benefits Program: Best-in-class healthcare and benefits program that provides eligible Team Members access to a variety of affordable healthcare plans, including insurance carrier options for medical, dental and vision coverage.
• Educational Benefits: As a Team Member, you will have access to our newly expanded educational benefits that invest in your future more than ever with enhanced tuitions assistance and an all-new student loan dept repayment program.
• Paid Time Off: We understand how important it is to take time aware from work to rest, relax and rejuvenate. As an hourly Team Member, you will be eligible to accrue Paid Time Off (PTO) based on hours worked and tenure.
• Company Discounts: As a Team Member, you will have access to the most diverse destinations Caesars Entertainment has to offer. Enjoy discounts for hotel rooms, dining, attractions, and entertainment across the enterprise.

Daily Tasks:

• Responsible for promoting the Caesars Rewards program and abiding by the supporting data entry standards.
• Provide information pertaining to Caesars Rewards guests’ comp limit, special services, and amenities available, as well as any special targeted player events.
• Communicates programs/services clearly to stakeholders, seeks their support and keeps them informed of changes that may impact the business.
• Effectively executes property promotions events and entertainment with high level customer service expectations.
• Regulatory Compliance: must be willing to learn, understand and adhere to all Title 31 requirements for reporting, record keeping and generics handling procedures.
• Establishes and maintains positive customer contact directing mid- to high-end customer disputes to the appropriate authority.

What we are looking for:

• Previous customer service position required.
• Outgoing and positive personality needed.
• Must possess a friendly, helpful and upbeat demeanor and be able to project same over the telephone.
• Must maintain professional composure in all situations (e.g., demanding or angry customers and during period of high business volume).
• Excellent administrative and communication skills required.
• Knowledge of computer programs such as J-TERM, CMS, WORD, EXCEL.

Work Requirements:

• Must be willing to work nights, weekends, and holidays and work overtime
• Able to walk and remain standing for 8 to 10 hours with breaks.
• Must have the manual dexterity and coordination to operate office equipment (including computers, currency counters, and 10 keys) and handle generic reel rewards.
• Must be able to tolerate areas containing secondhand smoke.
• Mustbe able to speak calmly with upset or angry guests.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.

Job Type: Full-time

Work Location: One location

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