MEARS Connect Customer Service Agent
Job description
MEARS Connect Customer Service Agent
$12.50 While Training, $13 After Training
SCHEDULE: This position operates within a 24/7 environment that will require applicants to work, day, evening, and/or night shifts as well as holidays and weekends
GENERAL DESCRIPTION:
Under supervision of the Mears’ Director of Airport Operations, performs various tasks relating to the operations of Mears Connect guest transportation.
Please note: COVID-19 Vaccines are required for certain positions based upon requirements of some clients.
TYPICAL DUTIES/RESPONSIBILITIES:
Duties/responsibilities include, but are not limited to, greet, interact, and communicate with guests during check in process at the Mears Connect reception area. Process transactions for walk-up guests to the Mears Connect reception area for one-way or round trip services. Scan guests’ confirmations to initiate the check in process for Mears Connect. Help to direct guests to their queue lane. Assist guests with questions regarding the Mears Connect service. Effectively use a desktop, POS system, and scanner to receive payment and process guests. May be required to perform other related duties as requested.
QUALIFICATION REQUIREMENTS:
- Effective oral and written communication skills required
- Customer service experience preferred
- Knowledge of Disney/Lake Buena Vista Resort areas preferred
- Basic computer knowledge preferred
SPECIAL REQUIRMENTS:
- Must be able to remain calm, pleasant, and poised under high-pressure situations
- Must be able to work flexible hour
ESSENTIAL FUNCTIONS:
- Work is performed in various environmental conditions
- Must be able to read and understand program scheduling reports and other related materials
- Must be able to communicate by telephone, 2-way radio, or in person, in clear fluent English, in a courteous friendly and professional manner, with clients, guests, co-workers and industry related personnel
- Must be able to work in a standing position for long periods of time and follow company regulations regarding dress code, attendance requirements and behavior
- Must be able to utilize a reliable mode of transportation to get to and from the Orlando International Airport
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