Medical Collector
Job description
The primary responsibility of the Collection Specialist is to notify/locate customers whom have outstanding account balances and attempt to secure payment.
ESSENTIAL JOB DUTIES
- Initiates calls to consumers on delinquent accounts to secure payments and/or appropriate resolution of the account.
- Efficiently handle high call volume of both inbound and outbound calls on a dialer system.
- Work to maintain and grow assigned collection route and keep inventory current.
- Work to master negotiation skills to maintain high level of payment conversion of right party contacts.
- Evaluate accounts to determine what additional work is needed to resolve the account.
- Inventory consists of primarily medical accounts. Evaluate accounts for possible insurance to resolve accounts.
- Evaluate accounts to determine if suit authorization needs to be requested from our client.
- Process incoming calls from consumers, insurance companies, attorneys etc., and if need be, route calls to the appropriate department to be worked.
- Performs other duties as assigned by department management.
SKILLS/QUALIFICATIONS
- A minimum of 2 years of related experience preferred.
- Excellent communication skills.
- Strong telephone customer service skills.
- Basic keyboarding skills, and a knowledge of, or ability to learn about, collection procedures and governing laws applicable to position.
BENEFITS
- Major Medical Insurance
- Flexible Spending Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long Term & Short Term disability 100% paid by employer after 1 year
- Voluntary Term Life
- 401(k) Savings Plan
- UNUM Supplemental Insurance
- Paid Holidays
- Paid Time Off
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